topic Why am I not getting the refund advance loan option? in After you file

Why am I not getting the refund advance loan option?

dawnnb91 — Tue, 10 Feb 2026 09:58:00 GMT

When I get to the end it's only offering the direct deposit option.

Re: Why am I not getting the refund advance loan option?

ee-ea — Wed, 17 Jan 2024 05:37:45 GMT

See this info

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-refund-advance-program/L4ljXp6TI_US_en_US?uid=ld9q8wt1

Re: Why am I not getting the refund advance loan option?

xmasbaby0 — Wed, 17 Jan 2024 08:56:14 GMT

If it is not offering you the loan, then you are not eligible. No one in the user forum can see your information, we do not know why. Sorry.

https://turbotax.intuit.com/refund-advance/

Refund Advance eligibility

Here are some of the eligibility requirements to qualify for a Refund Advance loan:

You’re 18 or older
Your expected federal refund amount is $500 or more
You’re not a resident of North Carolina, Connecticut, or Illinois
You’re e-filing your federal tax return with TurboTax
Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
You aren’t filing on behalf of a deceased taxpayer
You must report income on a Form W-2, 1099-R, or Sched C
You must open or have an existing Credit Karma Money^TM checking account¹. If you previously opened a Credit Karma Money^TM checking account and that account has been closed, you will not be eligible for Refund Advance.

Re: Why am I not getting the refund advance loan option?

Megbrooks08 — Sun, 21 Jan 2024 22:34:42 GMT

Im having the same issue. I’ve looked at all the help options and so far nothing. Spoke with someone yesterday and they couldn’t figure out the problem either. I’ve been able to get an advance the past 3 years. She said that even if I’m not eligible it would still give you the option to apply so it didn’t make sense to her why it wasn’t showing up. The only thing she could suggest was clearing everything and starting over. I would prefer not to do that.

Re: Why am I not getting the refund advance loan option?

Mish — Tue, 23 Jan 2024 18:16:53 GMT

Exact same issue, I cleared it out and still no option, I meet all criteria and I have never not had the option, never been denied and the CK account is still active. I think Turbo tax needs to admit there's a glitch. Several people on FB have complained about this issue, how they had to switch to the free version of TT and mess with it to get the option. Please fix the issue.

Thanks, been a customer for almost 10 years.. why so Many issues?????

Re: Why am I not getting the refund advance loan option?

Megbrooks08 — Thu, 25 Jan 2024 00:19:03 GMT

This will be my last year using TurboTax. There is a new problem every year. I’ve tried to be patient but customer service doesn’t seem to know the answer or is able to help so I don’t see any reason in staying. Unfortunate since I’ve been a customer for the past 8 years.

Re: Why am I not getting the refund advance loan option?

Mish — Thu, 25 Jan 2024 00:35:41 GMT

My final time chatting with a person, she stated I'd your tax credits are more than your income you won't qualify, I said I wish my credits were more lol could you imagine.. all the things they said weren't factual same taxes as last year, I made more money but only 5k more. So I think there's a income threshold that the employees don't know about, but the bank does. 🤔

Re: Why am I not getting the refund advance loan option?

MarilynG1 — Thu, 25 Jan 2024 00:57:53 GMT

If you currently have an active Credit Karma account, have you tried going through it to link to your TurboTax account?

From the Credit Karma site, under the More menu, you can click on Taxes to get started with filing your taxes on TurboTax.

By clicking the Taxes button, you can create or login to an Intuit account and link it to your Credit Karma account.

Here's more info on Linking TurboTax and Credit Karma.

@Mish

Re: Why am I not getting the refund advance loan option?

Mish — Thu, 25 Jan 2024 01:04:26 GMT

Hi,

My TurboTax and Credit Karma are already linked, the issue is when I get to the part if paying, the next portion is to ask if I would like to take the tax advance, I don't get that option but it shows and says I will be using my credit karma debit card for direct deposit, it's missing a step, credit karma nor turbotax knows the answer so they are all just guessing, this is an issue for many people

Re: Why am I not getting the refund advance loan option?

CatinaT1 — Thu, 25 Jan 2024 14:41:58 GMT

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

Re: Why am I not getting the refund advance loan option?

Arrionna — Sat, 27 Jan 2024 20:08:30 GMT

Are you getting the option?

Re: Why am I not getting the refund advance loan option?

Mish — Sun, 28 Jan 2024 19:14:35 GMT

You have replied on at least 3 post giving the same information, and everyone tells you they meet all the criterias given from turbotax. It's okay to say, you don't know instead of saying the same generic response. Even turbotax does not know why people who would normally qualify and have all their documents as proof. Several if the workers have said, hmm idk why you don't have the option to even apply.

Re: Why am I not getting the refund advance loan option?

Mish — Sun, 28 Jan 2024 19:16:03 GMT

I've done that before I restarted my taxes, there has Ben 2 updates on the app and still nope. TT has lost me.

Re: Why am I not getting the refund advance loan option?

Mish — Sun, 28 Jan 2024 19:16:23 GMT

Nope

Re: Why am I not getting the refund advance loan option?

meaganbrooks25 — Sun, 28 Jan 2024 21:07:17 GMT

Well the only option for me was to create a new account and I had no problem getting my advance. Ridiculous.....clearly there is a problem on TurboTax's end.

Re: Why am I not getting the refund advance loan option?

cherry_00 — Sun, 05 Jan 2025 16:01:08 GMT

Did you owe money on a fed or state level? I heard owing money to irs or like unemployment could get your refund advance denied. But to not have the option at all maybe theres a new auto verifying system🤷🏿‍♀️.

Re: Why am I not getting the refund advance loan option?

sylvs0210 — Thu, 16 Jan 2025 00:51:46 GMT

I agree so I did it earlier and saw the option, but had to clear it out and restart from beginning now it won't give me the option. So I'm gonna clear and restart again to see if it shows up this time , because that option is always available.

Re: Why am I not getting the refund advance loan option?

Ophelia93 — Mon, 20 Jan 2025 05:17:40 GMT

Same is happening to me. I've filed with Turbo tax for 7 years. Always received the refund advance. It is just not giving me the option now. It's crazy

Re: Why am I not getting the refund advance loan option?

sylvs0210 — Mon, 20 Jan 2025 05:23:10 GMT

It works if you delete your info and restart, same day I posted, I started over and it gave me the option, so unfortunately you have to do it all over again, but it does work!

Re: Why am I not getting the refund advance loan option?

curtmck28 — Tue, 21 Jan 2025 20:43:30 GMT

I am sorry I’m getting the same issue. I’ve got the refund advance for years ever since I started offering it and now this year didn’t show as an option. When I filed this was the only reason I used TurboTax so this year will definitely be my last