topic Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboTax directly is the best course of action after they did nothing for 9 months. in After you file

Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboTax directly is the best course of action after they did nothing for 9 months.

chsherma — Tue, 24 Feb 2026 07:57:54 GMT

The number the IRS gave me to call had no customer support and I’m not paying for your guys’ PLUS for your guys’ inability to communicate without incentive for your own mess-up.

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboTax directly is the best course of action after they did nothing for 9 months.

DoninGA — Wed, 29 Nov 2023 22:15:28 GMT

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboTax directly is the best course of action after they did nothing for 9 months.

xmasbaby0 — Wed, 29 Nov 2023 22:51:13 GMT

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboT...

SusanY1 — Wed, 29 Nov 2023 22:57:31 GMT

To clarify, is the issue that the IRS never received your tax return or that you never received an expected refund?

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboT...

chsherma — Fri, 01 Dec 2023 20:40:50 GMT

I never received the refund, it says it was sent to my bank, it never was. IRS guy I called yesterday said they send it back to you guys after it’s accepted and then it’s up to you for payment or whatever. And I never received the return.

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboT...

DoninGA — Fri, 01 Dec 2023 20:49:03 GMT

@chsherma wrote:

I never received the refund, it says it was sent to my bank, it never was. IRS guy I called yesterday said they send it back to you guys after it’s accepted and then it’s up to you for payment or whatever. And I never received the return.

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboT...

chsherma — Sat, 02 Dec 2023 09:14:04 GMT

A) remind me to never use TurboTax again, for a simple support phone call you have to be a subscriber or hope someone gives a good reply in a random forum like it’s a 1995 computer game.

Re: Never got return.Called the IRS, 9 months later and they just tell me today contacting TurboT...

chsherma — Sat, 02 Dec 2023 09:22:05 GMT

But to be fair to you guys, this ‘1995 forum’ got me a faster and close to a resolution than like 9 months/8+ calls to the IRS so obviously it works. Thank you