topic The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it? in After you file

The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

quirkwelldone — Tue, 24 Feb 2026 07:05:32 GMT

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

DoninGA — Thu, 24 Aug 2023 20:28:34 GMT

What assistant are you referring to?

Has your federal tax refund been issued by the IRS? What is the status of the refund on the IRS website - https://www.irs.gov/refunds

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

quirkwelldone — Fri, 25 Aug 2023 21:26:03 GMT

It’s website says no information available on my claim. The TurboTax assistant so helper thingy

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

DoninGA — Fri, 25 Aug 2023 21:31:53 GMT

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

What is the status of your tax return when you sign onto the online account - https://myturbotax.intuit.com/

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

xmasbaby0 — Fri, 25 Aug 2023 21:34:44 GMT

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

xmasbaby0 — Fri, 25 Aug 2023 22:32:25 GMT

And.....TurboTax does not have an "assistant so helper thingy" that would ever say your refund has been issued. TurboTax never knows if your refund has been issued by the IRS or state. Neither the IRS nor your state ever share any information with TurboTax after you file your tax return. TurboTax only gives you an estimated date for your refund based on the average amount of processing time by the IRS. If you did file your tax return, you need to track it on the refund sites.

If it turns out that you did not e-file successfully, then you can still e-file it up to mid-October, or you can print, sign and mail it in.

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

quirkwelldone — Sat, 26 Aug 2023 17:32:06 GMT

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

quirkwelldone — Sat, 26 Aug 2023 17:32:43 GMT

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

quirkwelldone — Sat, 26 Aug 2023 17:37:41 GMT

Re: The assistant said my refund was issued. I can’t get a hold of anyone at the bank or the irs. Where is it?

DoninGA — Sat, 26 Aug 2023 18:19:52 GMT

@quirkwelldone That screenshot you posted looks like a failure in the programming for the TurboTax AI app that is being used. There is no way that the app you should know if your tax refund has been issued. It looks more like an assumption since the tax return was Accepted by the IRS.

I will be reporting this to the TurboTax Moderators.

When checking the status of your federal tax refund on the IRS website you Must enter exactly the Social Security number, the Filing Status and the whole dollar amount of the federal tax refund as shown on your Form 1040 Line 35a

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2022 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets

That’s what I did it says no info available

quirkwelldone — Sat, 26 Aug 2023 20:22:13 GMT

That’s what I did it says no info available

Re: That’s what I did it says no info available

DoninGA — Sat, 26 Aug 2023 20:26:20 GMT

@quirkwelldone OK...Did you receive an email from TurboTax indicating that your e-filed tax return was Accepted by the IRS?

If not, what is the status of your tax return when you sign onto your account - https://myturbotax.intuit.com/

Re: That’s what I did it says no info available

quirkwelldone — Sun, 27 Aug 2023 19:49:48 GMT

Yes it is accepted

Re: That’s what I did it says no info available

DoninGA — Sun, 27 Aug 2023 20:05:17 GMT

@quirkwelldone wrote:

Yes it is accepted

Since it was accepted by the IRS then your best option is to call the IRS and speak with an agent to get the status of the federal tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.