topic I never received my 2021 tax return. On my tax return, the routing & account #s aren't what I originally filed them as. Who do I get ahold of to resolve this? in After you file

I never received my 2021 tax return. On my tax return, the routing & account #s aren't what I originally filed them as. Who do I get ahold of to resolve this?

ckas884376 — Mon, 23 Feb 2026 12:22:46 GMT

I originally filed my routing and account numbers correctly when I filed my taxes. Every other input on my tax return is correct besides those two numbers. Due to this I never received my tax return. This leads me to believe that turbo tax was hacked and somebody changed these numbers.

Re: I never received my 2021 tax return. On my tax return, the routing & account #s aren't what I originally filed them as. Who do I get ahold of to resolve this?

xmasbaby0 — Thu, 16 Feb 2023 20:46:15 GMT

If you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank. That bank gets your refund first from the IRS. They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Re: I never received my 2021 tax return. On my tax return, the routing & account #s aren't what I...

KatrinaLO — Thu, 16 Feb 2023 20:52:00 GMT

Once your return has been accepted (or mailed), it's too late to change direct deposit bank account information. If the information provided is for a closed or invalid account, or the name is not exactly the same on your bank account and tax return, the government will mail you a refund check. Please see the information here on the IRS website for assistance.

Re: I never received my 2021 tax return. On my tax return, the routing & account #s aren't what I...

TomK2023 — Thu, 16 Feb 2023 21:07:11 GMT

If you lost your refund check, you should initiate a refund trace:

Use Where's My Refund, call us at 800-829-1954 and use the automated system, or speak with an agent by calling 800-829-1040 (see telephone assistance for hours of operation).

However, if you filed a married filing jointly return, you can’t initiate a trace using the automated systems. Download and complete the Form 3911, Taxpayer Statement Regarding RefundPDF or the IRS can send you a Form 3911 to get the replacement process started.

Your claim for a missing refund is processed one of two ways:

If the check wasn't cashed, you'll receive a replacement check once the original check is canceled.
If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check. Follow the instructions for completing the claim package. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check. The BFS review can take up to six weeks to complete.

For more information visit the IRS Refund Inquiries website.