topic Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria. in After you file

Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

KristinWelch — Mon, 23 Feb 2026 12:32:31 GMT

I’m really confused on why, I didn’t qualify for a Refund Advance. I’ve met the criteria .

Can someone with Turbo Tax help me look into this? I’ve used this service for almost 10 years, and I’d like to continue to. I desperately need an advance to save my home from eviction. Thank you.

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

MoniqueLO_ — Tue, 14 Feb 2023 21:34:27 GMT

Not everyone qualifies for a Refund Advance. Please see Offer details and disclosures for the Refund Advance program for information regarding qualifications.

@KristinWelch

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

Shirl051 — Fri, 17 Feb 2023 05:52:30 GMT

The expert didn't even say a word to me about it. I qualify for an advance as well, but neither one of us will get it . It wasn't our fault.

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

SForrestLO — Fri, 17 Feb 2023 18:48:10 GMT

Please see this Turbo Tax help article for more information.

Offer details and disclosures for the Refund Advance program.

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

Critter-3 — Fri, 17 Feb 2023 19:07:31 GMT

The advance program reached it's annual limit and was shut down early.

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

Daqeon08 — Thu, 29 Jan 2026 02:41:51 GMT

I got advanced last year. But why not this year can someone explain please.

Re: Why Don’t I qualify for a Refund Advance? I’ve met all of the criteria.

CatinaT1 — Thu, 29 Jan 2026 13:31:24 GMT

The Refund Advance is not available to everyone.

Here are a couple things to check:

If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available.
If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information:

Offer details and disclosures for the Refund Advance program

Refund Advance Eligibility

Here are some of the eligibility requirements to qualify for a Refund Advance loan:

You’re 18 or older
Your expected federal refund amount is $500 or more
You’re not a resident of North Carolina, Connecticut, or Illinois
You’re e-filing your federal tax return with TurboTax
Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
You aren’t filing on behalf of a deceased taxpayer
You must report income on a Form W-2, 1099-R, or Sched C
You must open or have an existing Credit Karma Money™ checking account