topic Re: Refund advance in After you file

Refund advance

Amjorda19 — Mon, 09 Mar 2026 04:25:29 GMT

I'm having issues with the refund advance,I was accepted Jan 21,2022 and still haven't received it,but also have the pdf where I agreed to everything for it and turbo says they don't see it on there side of things..anyone having this issue too?

Re: Refund advance

aquanetta25 — Mon, 24 Jan 2022 23:41:53 GMT

What don’t they see exactly? I filled and was accepted today but no word on the advance. It’s says it will be deposited in 1-2 hours but I haven’t seen or heard anything

Re: Refund advance

Amjorda19 — Tue, 25 Jan 2022 00:06:40 GMT

They are saying they don't see where I chose to get the advance itself

Re: Refund advance

GeorgeDenseff — Tue, 25 Jan 2022 01:13:45 GMT

There will not be a deposit until the IRS processes your return.

Re: Refund advance

Allygogo21 — Tue, 25 Jan 2022 01:52:19 GMT

Yeah I’m in the same boat. It’s accepted 1/21 and no refund advance. I think it’s this partnership with credit karma messing things up. I’ve been transferred back and forth between turbo tax first century and credit karma all day today for no one to give me any information. I’ve been doing my taxes for ten years on turbo tax getting a refund advance within minutes of its accepting refund not approving. And this year I’m being told different. I also was made to do credit karma option. I just asked the last Gentleman status from turbo tax and he said he don’t see the code saying I was approved so he’s assuming I was denied. I don’t believe that to be honest.

Re: Refund advance

Critter-3 — Tue, 25 Jan 2022 02:01:09 GMT

Although you could be pre approved for the advance only the bank can actually approve it after you file the return ... read the details in the contract you signed ... note the term "typically" is used and it not a guarantee ...

Not all consumers will qualify for a loan or for the maximum loan amount. If approved, your loan will be for one of ten amounts: $250, $500, $750, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500, or $4,000. Your loan amount will be based on a portion of your anticipated federal refund to a maximum of 50% of that refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit). You will not receive a final decision of whether you are approved for the loan until after you file your taxes. Loan repayment is deducted from your federal tax refund and reduces the subsequent refund amount paid directly to you.

If approved, your Refund Advance will be deposited into your Credit Karma Money™ Spend (checking) account, typically within 1 - 2 hours after the IRS acceptance of your e-filed federal return and you may access your funds online through a virtual card. Your physical Credit Karma Visa Debit Card* should arrive in 7 - 14 days. *Card issued by MVB Bank, Inc., Member FDIC pursuant to a license from Visa U.S.A. Inc.; Visa terms and conditions apply. Third party fees may apply.

https://turbotax.intuit.com/refund-advance/

Re: Refund advance

Amjorda19 — Tue, 25 Jan 2022 02:10:14 GMT

I haven't even heard anything from the bank either,my refund was already accepted @Critter-3

Re: Refund advance

Allygogo21 — Tue, 25 Jan 2022 02:14:07 GMT

Yeah thank you for your response but that didn’t help as I was accepted by irs and still no email on whether or not i was approved or denied. I also need to mention that first century bank stated they don’t have no information on whether or not I have been approved yet or denied.

Re: Refund advance

Critter-3 — Tue, 25 Jan 2022 02:16:08 GMT

Banks send snail mail responses so it may take a few days however this is the first year this bank/system has been in place so there are bound to be glitches.

Re: Refund advance

aquanetta25 — Tue, 25 Jan 2022 02:26:50 GMT

You mean accepts? That’s what the fine print says!

Re: Refund advance

Allygogo21 — Tue, 25 Jan 2022 02:27:15 GMT

I was supposed to get a call back from turbo tax in 16 min 45 min ago to confirm what the gentle man told me about a code that he normally sees for approved taxes. Said mines was possibly denied

Re: Refund advance

aquanetta25 — Tue, 25 Jan 2022 02:31:05 GMT

I contacted turbo tax and that said my refund advance shows pending and that could be because there are a lot of filers today so it’s not going to process in the typical 1-2 hours. Someone on here said they won’t process the refund until you’re refund processes? But turbo tax says no it’s once the refund is ACCEPTED. SO I’m really unsure. Also I already had a credit karma account and I was also one of the ones with the glitch that wouldn’t process at first because it was saying “you’re method of payment information has changed” or something like that but I finally got it to go through. I’ve filed w tt for the past 5 years but this my first time applying for an advance . Hope it goes through as I am a pather but need to pay some bills like YESTERDAY!

Re: Refund advance

Allygogo21 — Tue, 25 Jan 2022 02:36:12 GMT

Yeah I had the glitch as well that stated that same response: I have no idea what’s going on with the taxes this year. I’ve done refund advance for 10 hrs now and have gotten within minutes of its accepting or no less than two hours. This is first I’ve gotten a run around. But luckily yours say pending. I was accepted 1/21 at 4:30 and nothing

Re: Refund advance

Machado — Thu, 27 Jan 2022 02:57:56 GMT

Same issue and I think I figured it out but haven’t got a solution yet! So I filled these steps:

Sign in TurboTax if you haven't already.
On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we aren't adding a state) to access your tax forms and worksheets.
In the left menu, select Tax Tools then Print Center.
On the TurboTax Print Center screen, select Print, save or preview this year’s return.
On the next TurboTax Print Center screen, select 2021 federal returns and Include government and TurboTax worksheets (optional) then select View or print forms.
The information will be on the first page, Electronic Filing Instructions for your 2021 Federal Tax Return next to Balance Due/Refund

I found an application was submitted to green dot bank which is not affiliated with first century bank! Green dot is the bank turbo tax used last year so I’m guessing there is an issue in the system where TurboTax is sending applications to green dot bank instead of first century bank.
also when I filed they was not 1 thing that mentioned green dot bank so how the hell is there an agreement for green dot bank to receive any of my information? Waiting to contact TurboTax on this. Cause it all well could be a law suit if they provided info to a bank I didn’t agree to…. Right?!?

Re: Refund advance

aquanetta25 — Thu, 27 Jan 2022 06:13:35 GMT

I got my advance last night around 10pm! I filed 1/24

Re: Refund advance

cutiekim641 — Thu, 27 Jan 2022 13:44:48 GMT

Did you get an email first or did the funds just show up? Also what time of day was your accepted on the 24th? Because mine was accepted at 6:51 EST and I’m still waiting

Re: Refund advance

Allygogo21 — Thu, 27 Jan 2022 13:55:52 GMT

@cutiekim641 Was yours accepted that time pm or am? I just called irs and they said they have my taxes. This is totally a turbo problem

Re: Refund advance

cutiekim641 — Thu, 27 Jan 2022 14:02:00 GMT

PM. I’ve talked to First Century Bank and Santa Barbara Tax Group. This is absolutely a TurboTax problem! What makes it worse is they’re not giving their customers any information. Even their CS agents aren’t being told anything. From their Twitter page you can see it’s a mass event quite a few Redding advance customers. But they’re still advertising a 1 hour advance on their website. I’ve already requested a legal review of this incident at class action.org. This is unacceptable!

Re: Refund advance

aquanetta25 — Thu, 27 Jan 2022 15:10:10 GMT

I received a notification from credit karma that the funds were deposited then an email from TT and then I checked the TT app and it had also updated to show the advance. I submitted my return 1/24 around 10 am cst. My refund was accepted the same day around 130pm cst!

Re: Refund advance

Machado — Thu, 27 Jan 2022 16:15:19 GMT

I’m dealing with the same situation with TurboTax for 9+ years and first time doing advance and using credit karma. Filed 1/21 also and first century has nothing for me but turbo says everything is submitted to them and that they will get my issued refund for irs? How if they have no info on me? I’m so confused with this mess and it’s happening to a lot of us. I think it’s TurboTax issue cause it’s different every time you talk to them. 1 agent even told me I didn’t efile yet when I had my account right in Front of me stating everything even already accepted from irs. Then all of sudden he found everything and everything was good to go and application was “re submitted” not sure how? But first century still has no info for me. What a scam this has become. I’m worried for my return now