topic I paid my fees but why isnt the refund advance isn't showing? in After you file

I paid my fees but why isnt the refund advance isn't showing?

blocc60 — Mon, 23 Feb 2026 10:09:26 GMT

I was.tol that I have to pay the turbo tax fees out of pocket to get the tax advance but it's still not showing after I did.

Re: I paid my fees but why isnt the refund advance isn't showing?

HeatherPLO — Thu, 26 Jan 2023 21:51:15 GMT

For this, we ask that you please verify that the primary tax-payer name is the same as the Credit Karma account created for your Refund Advance. If it does, please reach back out here for the next steps.

Re: I paid my fees but why isnt the refund advance isn't showing?

blocc60 — Thu, 02 Feb 2023 09:11:42 GMT

Everything is correct. The credit karma account is in my name and it has remained active. I sope to a representative and she couldn't figure out what it was doing it either. I've already filed elsewhere and I just need my refund.

Re: I paid my fees but why isnt the refund advance isn't showing?

KatrinaLO — Thu, 02 Feb 2023 16:43:17 GMT

You may need to contact customer service directly for assistance. Please see the following information here for more details.