topic How do I get a refund for turbo tax online in After you file

How do I get a refund for turbo tax online

mrztish37 — Mon, 23 Feb 2026 10:42:11 GMT

Re: How do I get a refund for turbo tax online

DoninGA — Thu, 19 Jan 2023 15:55:05 GMT

You will need to contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: How do I get a refund for turbo tax online

bpsmallsjr1 — Thu, 19 Jan 2023 16:31:37 GMT

I file my taxes last year, a few week later after filing I was informed that I would not be receiving my full refund. However, after care reviewing I received another 2nd letter from the IRS stating that I would be receiving the amount deducted from the previous filed.
The letter stated refunds would be sent out within 6-15weeks at that time. So I waited out my time. I herd

nothing.
So on January 17, 2023 I called to inquire about my check and they stated my check was sent to Turbo Tax back on May 11, 2022. To date, I have not heard anything from Turbo Tax. I have been on this system trying to get my check patiently before perhaps having to seek counsel.

Bernard P. Smalls

Re: How do I get a refund for turbo tax online

bpsmallsjr1 — Thu, 19 Jan 2023 16:34:41 GMT

I am not am not a new member!

Re: How do I get a refund for turbo tax online

xmasbaby0 — Thu, 19 Jan 2023 16:35:09 GMT

@bpsmallsjr1

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

Re: How do I get a refund for turbo tax online

AkinaLO — Thu, 19 Jan 2023 17:04:21 GMT

@bpsmallsjr1 This article will show you how to request a refund for the TurboTax Product.

How do I request a refund for my TurboTax product?