topic Re: Typically the best bet is to try a different browser when... in After you file

Just got an error:214. Can't figure out what to do next

golfette75 — Tue, 04 Jun 2019 23:50:48 GMT

I'm using edge 16.0, and got error:214, what can I do now?

Typically the best bet is to try a different browser when...

DavidM1 — Tue, 04 Jun 2019 23:50:50 GMT

Typically the best bet is to try a different browser when this type error occurs.

Also, the following link points to additional steps you can take:
https://ttlc.intuit.com/replies/6222610

Re: Typically the best bet is to try a different browser when...

dv146164 — Tue, 29 Nov 2022 23:21:29 GMT

This happens in Desktop edition as well. A different browser is not the issue.

Re: Typically the best bet is to try a different browser when...

DoninGA — Tue, 29 Nov 2022 23:28:03 GMT

@dv146164 wrote:

This happens in Desktop edition as well. A different browser is not the issue.

What were you trying to do when you received this error?

Re: Just got an error:214. Can't figure out what to do next

dean2 — Sun, 22 Jan 2023 13:08:42 GMT

Having the same issue...on startup...says it cant load the forms...wont even launch(desktop version)

Re: Just got an error:214. Can't figure out what to do next

CarissaM — Sun, 22 Jan 2023 18:12:24 GMT

Please follow the troubleshooting steps here to try to resolve the issue.

If after doing the above the error still happens, please comment and let us know. @dean2

Re: Just got an error:214. Can't figure out what to do next

dean2 — Sun, 22 Jan 2023 19:28:27 GMT

No Luck....Same error "Forms are missing. Cannot load start a return Error 214" and i have to use the activation code again to start it...

Re: Just got an error:214. Can't figure out what to do next

DaraLO — Mon, 23 Jan 2023 16:35:52 GMT

Please sign out of the TurboTax software, sign back in and check for updates under the Online tab.

If you continue to experience this issue, please contact us. To speak with a Product Support Specialist via phone, follow the instructions in the following Help Article: How do I contact TurboTax?

@dean2

Re: Just got an error:214. Can't figure out what to do next

dean2 — Fri, 27 Jan 2023 12:11:19 GMT

That seems to have worked...it crashed the first time after updating and starting a new return, but on the second restart it seemed to be fine...thank you so much!!

Re: Just got an error:214. Can't figure out what to do next

Nathaniel — Tue, 08 Apr 2025 21:39:43 GMT

I have this same problem and I can't even get to the online tab or sign out, the error box won't let me click anything.

Re: Just got an error:214. Can't figure out what to do next

MarilynG1 — Wed, 09 Apr 2025 00:17:12 GMT

Use Ctrl+Alt+Del to close Turbotax.

Here's How to Forcefully Uninstall TurboTax. When you re-install, here's How to Turn Off Anti-Virus Programs to improve connectivity.

@Nathaniel