Is there's way to find out where my refund from year 2020 is cause I didn't get it

winkie2020- — Tue, 10 Mar 2026 06:33:57 GMT

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it

xmasbaby0 — Mon, 10 Oct 2022 01:18:25 GMT

TurboTax does not get any information at all from the IRS after you file your tax return. No one at TurboTax knows what the IRS is doing with your return.

There have been a lot of delays for 2020 federal refunds. Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

The IRS refund site recently changed and is now showing information for 2020 returns as well as information for 2021 returns so you can check the IRS site.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2020 or 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it

winkie2020- — Sat, 15 Oct 2022 02:24:59 GMT

It says that it was approved and everything went threw and it also says that I got it but I didn't or where did it go to?

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it

xmasbaby0 — Sat, 15 Oct 2022 02:29:28 GMT

Did you use refund processing and have your fees deducted by the third party bank? If so you have to deal with that third party bank.

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

Or.....you might need to put a trace on the payment and see where it went.

To start a payment trace:

Call us at 800-919-9835
Mail or fax a completed Form 3911, Taxpayer Statement Regarding RefundPDF.

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Is there's way to find out where my refund from year 2020 is cause I didn't get it

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it

Re: Is there's way to find out where my refund from year 2020 is cause I didn't get it