topic Re: Shorted on my return. in After you file

Shorted on my return.

cmcamp1084 — Mon, 09 Mar 2026 11:56:12 GMT

My filed returns on TurboTax were $2400. But I've only received $769. Is the rest coming later? I'm also curious what TBG Products is.

Re: Shorted on my return.

HeatherPLO — Mon, 04 Apr 2022 21:28:06 GMT

In this public forum, we cannot diagnose why your refund has been reduced. For additional information, please see this Help Article or this TurboTax blog post.

Re: Shorted on my return.

cmcamp1084 — Tue, 05 Apr 2022 01:41:12 GMT

Is there anyway I can get a private email from an actual human about this? I hate how companies are hiding their customer support email links from customers, it's disgusting.

Re: Shorted on my return.

HeatherPLO — Tue, 05 Apr 2022 14:14:24 GMT

We cannot send you a private email on this public forum.

If you want to reach out to us directly, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: Shorted on my return.

cmcamp1084 — Tue, 05 Apr 2022 21:22:56 GMT

The help article IS A JOKE. I had to google "Turbotax customer support contact email" Only to find out it's policy to NOT have an email contact. But rather a godawful 800 hotline, that takes an hour to connect to anyone, then a further 30 minutes to get connected to "the right" person to help me, who then doesn't me. So knock off the generic, boiler-plate answers.