Worst Customer Service Ever

Tyrannyt — Mon, 09 Mar 2026 07:16:10 GMT

Filed over 45 days ago and the IRS doesn't show they have received my taxes. I called to get help and the guy was rude, wouldn't help me and then hung up on me! I just want to know why they don't have them yet. For paying turbotax i would expect a little help here

Re: Worst Customer Service Ever

DoninGA — Wed, 23 Mar 2022 21:40:25 GMT

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: Worst Customer Service Ever

Tyrannyt — Mon, 28 Mar 2022 18:38:02 GMT

Yes my tax returns were accepted after i filed them. The problem is the IRS doesn't show as having them. That is why i cannot check on them. Looking them up doesnt show processing or anything that i even filed. I cannot call them, its impossible to get through. So i was asking for help from you guys.

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Worst Customer Service Ever

Re: Worst Customer Service Ever

Re: Worst Customer Service Ever