topic Didnt receive correct refund amount in After you file

Didnt receive correct refund amount

Pittman16 — Mon, 09 Mar 2026 08:35:49 GMT

I have not received correct refund amount. It was 712. 31 short. I called the irs and offset line. Neither myself or my husband's did not have any offsets. I have reached out to the customer service line for turbo tax with no resolves or attempt to resolve this issue. I have reached out to the president of Intuit. They responded and stated that I needed a case number. Could someone please respond and assist me with this matter.

Re: Didnt receive correct refund amount

HeatherPLO — Wed, 09 Mar 2022 20:58:24 GMT

@Pittman16

Did you pay your fees with your refund? If so, please reach out to the third-party processor who handles these transactions. For more information on this, please see the Help Article here.

Re: Didnt receive correct refund amount

Pittman16 — Wed, 09 Mar 2022 21:08:17 GMT

I did not. I also already called the offset line. We do not have any offsets either. Please look further into this. It is so disheartening to know that I have to go through all these steps. Without getting anything resolved.

Re: Didnt receive correct refund amount

steph81886 — Wed, 09 Mar 2022 21:17:42 GMT

So I called the offset line as well. Same thing, no offsets noted.

have you gotten your letter from the IRS titled “where did is my payment” (something like that)

I got mine today, and the IRS says DFAS garnished about $1400 for something. But when we call dfas, they can’t give us any information, other than filing an “injured spouse” form to recoup a portion of the offset….. not a lot of help, but I feel like this may help some of you guys out there.

Re: Didnt receive correct refund amount

Pittman16 — Wed, 09 Mar 2022 21:20:57 GMT

DFAS is only for military or debts owed to United States Department of Defense. So that does not apply to us.

Re: Didnt receive correct refund amount

steph81886 — Wed, 09 Mar 2022 21:25:04 GMT

I know dfas is military…. I was referring to the letter from the IRS in reference to where your payment went