topic Didn't receive my return and it says it was deposited on the 9th in After you file

Didn't receive my return and it says it was deposited on the 9th

mukatron — Mon, 03 Jun 2019 19:15:57 GMT

Did you have the TT fees withheld from the refund ?

Critter — Mon, 03 Jun 2019 19:15:58 GMT

Did you have the TT fees withheld from the refund ?

The what fees? I had them take the fees out when they did...

mukatron — Mon, 03 Jun 2019 19:15:59 GMT

The what fees? I had them take the fees out when they did it.

TT=TurboTax. So you had TurboTax Fees that you chose t...

mesquitebean — Mon, 03 Jun 2019 19:16:01 GMT

TT=TurboTax. So you had TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. If you used that service, see the Answer below for more details, and how to log into the intermediary company to check on the funds.

If you chose to pay your TurboTax fees out of your Federa...

mesquitebean — Mon, 03 Jun 2019 19:16:03 GMT

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log into your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://cisc.sbtpg.com

SBTPG also has a 24-hour automated phone line with information about your refund, as well as live support during the day. Here is the contact page. At the page below scroll down about half way to see the Live Support number and 24-hour automated support number.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information