topic How do i cancel audit defense in After you file

How do i cancel audit defense

jlflooring — Mon, 03 Jun 2019 19:10:35 GMT

Did you already pay for it? Or are you asking how to remo...

mesquitebean — Mon, 03 Jun 2019 19:10:36 GMT

Did you already pay for it?
Or are you asking how to remove it from your order prior to paying and filing?

Are you a California filer or a non-California filer?

I paid but didn't file, computer crashed had to do taxes...

jlflooring — Mon, 03 Jun 2019 19:10:37 GMT

I paid but didn't file, computer crashed had to do taxes again. non California.

You appear to be using desktop software. Did you pay for...

mesquitebean — Mon, 03 Jun 2019 19:10:38 GMT

You appear to be using desktop software. Did you pay for the Audit Defense by credit/debit card, and did the transaction go through before it crashed? Or did you choose to pay your fees out of the Federal refund (which has an additional 39.99 service fee; 44.99 for California filers?)

paid via cc. yes got email confirmation. but there is no...

jlflooring — Mon, 03 Jun 2019 19:10:39 GMT

paid via cc. yes got email confirmation. but there is no way to enter once I redid my return. asks me to pay again. so I just want to cancel.

If you want the Audit Defense you originally purchased, i...

mesquitebean — Mon, 03 Jun 2019 19:10:40 GMT

If you want the Audit Defense you originally purchased, if the charge went through it should already be in the works at the company that handles that. But you can get a refund if you don't want it at all.

If you want to keep it, you could possibly decline the purchase of it the second time around and then file. We can tell you how not to select it.. If you don't want it at all, I can tell you how to contact the company that handles it (intuit.taxaudit.com) and request a refund. Here's their contact page:

http://intuit.taxaudit.com/help/contact-us

Or if you have problem getting a refund directly from them, here's how to reach TurboTax Support:

You can use the form at the link below to schedule a call back, or it may provide a number. Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), but will likely change some after April 15.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

Re: Did you already pay for it? Or are you asking how to remo...

hir0miya — Mon, 20 Jan 2020 16:14:50 GMT

I'm asking how to remove my TaxAudit Membership, so that I won't be charged again this year.

Re: Did you already pay for it? Or are you asking how to remo...

mesquitebean — Mon, 20 Jan 2020 23:41:21 GMT

@hir0miya wrote:

I'm asking how to remove my TaxAudit Membership, so that I won't be charged again this year.

You're posting in an old thread from last year started by a user using the desktop software. You haven't said what product you are using.

Audit Defense is optional each year, specific for the one tax year, and not automatically renewed from year to year. People who want Audit Defense have to actively choose it each year, with the exception I mention in the next paragraph. In Online TurboTax Audit Defense is part of the MAX bundle (or PLUS).

However, in California, Audit Defense is automatically added if someone chooses to pay their TurboTax fees out of the Federal refund. In California that is called "Premium Services." If someone in California doesn't want that bundled Audit Defense but chose to pay out of the Federal return, then they have to remove that option to "pay out of refund" (Premium Services) and pay their fees upfront with credit/debit card.

What is your story? Did you sign up for Audit Defense in your 2019 return and need to know how to remove it prior to filing? And what product are you using? Are you in California?

Re: How do i cancel audit defense

glennluecke — Fri, 20 Mar 2020 15:53:01 GMT

I do not want TaxAudit and was shocked when I received an email saying I was signed up. What do I do?

The email was sent to [email address removed] and the account number is <removed>

Re: How do i cancel audit defense

mesquitebean — Thu, 19 Mar 2020 23:20:11 GMT

@ glennluecke wrote:
I do not want TaxAudit and was shocked when I received an email saying I was signed up. What do I do?
The email was sent to [email address removed] and the account number is...

This is a public Internet forum. Please do not post personal info in this public community forum. You can edit your comment above to remove any personal info. To do that click the blue 3-dot icon just to the right of your comment. It looks like the forum privacy filter did catch and redact your email address for your protection.

You didn't say anything about your situation, so I'll have to guess.

Are you a California filer, and did you choose to pay any TurboTax product fees out of your Federal refund? If so, then in order to be able to pay out of your refund, California filers receive "Premium Services" for 44.99.

Here is a FAQ that describes what all is included in "Premium Services" bundle in Online TurboTax, which I assume should be similar in the desktop product.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/01/25541

If you need to discuss any product billing issues, you'd need to phone TurboTax Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

You can use this contact form. It may provide a contact number or schedule a call back.
https://support.turbotax.intuit.com/contact

Re: How do i cancel audit defense

chasercat72 — Thu, 09 Jul 2020 19:00:17 GMT

I cannot find answers to cancelling audit defence.

Re: How do i cancel audit defense

DoninGA — Thu, 09 Jul 2020 19:03:26 GMT

@chasercat72 wrote:

I cannot find answers to cancelling audit defence.

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

Re: Did you already pay for it? Or are you asking how to remo...

Sandra57 — Thu, 15 Apr 2021 23:32:12 GMT

We were charged for it, but didn't select it. We want it removed.

Re: Did you already pay for it? Or are you asking how to remo...

MarilynG1 — Fri, 16 Apr 2021 00:21:25 GMT

Click this link for info on How to Remove Premium Services.

Re: How do i cancel audit defense

ymajid — Sat, 17 Apr 2021 18:00:19 GMT

I never purchased Audit Defense so why am I unable to remove to file my taxes. Why am I being charged for something I did not request?

Re: How do i cancel audit defense

ymajid — Sat, 17 Apr 2021 18:01:04 GMT

How did I get to speak with someone.

Re: How do i cancel audit defense

DoninGA — Sat, 17 Apr 2021 18:33:54 GMT

@ymajid wrote:

How did I get to speak with someone.

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

If you are not able to remove this option then contact TurboTax support for assistance

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Did you already pay for it? Or are you asking how to remo...

hsusanf20 — Sun, 25 Apr 2021 23:44:30 GMT

I have not paid or filed yet, i live n Ga. I want take it off my return. Please tell me how to cancel it!

Re: Did you already pay for it? Or are you asking how to remo...

mesquitebean — Mon, 26 Apr 2021 01:45:38 GMT

@ hsusanf20 wrote:
I have not paid or filed yet, i live n Ga. I want take it off my return. Please tell me how to cancel it!

You didn't say if you are using Online TurboTax or desktop software (CD/download). So I'll take a guess. This answer assumes you are using desktop software and want to remove Audit Defense (the topic of this thread.) You can go to the screen in the image below to cancel Audit Defense.

Click on the REVIEW tab, then go to the Audit Protection subtab. Go past the Audit Risk Meter until you get to the screen below where it can be removed.

Also be aware that if you are using desktop software (CD/download) and efiling a state return, there is a 24.99 state efile fee. You will save money if you pay that 24.99 fee upfront by credit/debit card. If you choose to pay that state efile fee out of your Federal refund, there is an additional $40 service fee for that payment option ($45 for California filers.) There is no fee to print and mail the state return.

Re: You appear to be using desktop software. Did you pay for...

bikenhike — Wed, 19 May 2021 18:51:06 GMT

with credit card bundled with filing payment