topic I haven’t received my taxes yet in After you file

I haven’t received my taxes yet

Woody12356 — Mon, 09 Mar 2026 09:15:13 GMT

The irs website said my taxes were accepted, approved, and sent to my bank. But my bank says they don’t see anything and it’s been 5 business days already. What do I do now to check the status of my taxes

Re: I haven’t received my taxes yet

mesquitebean — Thu, 03 Mar 2022 07:47:25 GMT

Is this your scenario?

Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, the funds go first from the IRS to an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest to your bank (or card) in a second direct deposit.

If you used that option, we can tell you how to check on your refund status at the level of the intermediary company (SBTPG).

Re: I haven’t received my taxes yet

Woody12356 — Thu, 03 Mar 2022 08:52:21 GMT

I didn’t use turbo tax.. just someone nervous about not getting there refund. Any help will be appreciated or any tips. Like I said the irs said it was sent to my bank the 24th of February but my bank said it didn’t have it :(

Re: I haven’t received my taxes yet

melanie09 — Fri, 04 Mar 2022 18:35:27 GMT

I am curious to know how to contact the middle-man bank. Please and thank you.

I e-filed my taxes with Turbotax. I requested that the filing fee I selected be deducted from my federal taxes.

IRS.gov claims my direct deposit was sent to my bank 2/24. My bank (as recently as today, 3/4) does not see it. It's impossible to reach a live person on the IRS help line.

Thanks, again.

Re: I haven’t received my taxes yet

xmasbaby0 — Fri, 04 Mar 2022 18:44:00 GMT

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service