topic credit card double charge for state returns in After you file

credit card double charge for state returns

Big John 1947 — Mon, 09 Mar 2026 04:39:08 GMT

I was charged twice for e filing two state returns. Have tried to get one charge refunded but can't find the proper way to do it. The help page hasn't got a solution except that phone number which only gets me back to the help page and no-help from that page and around and around, etc. Any instructions that will work?

Re: credit card double charge for state returns

DoninGA — Mon, 28 Feb 2022 18:37:55 GMT

Using the TurboTax desktop CD/Download editions there is an e-file charge for each state tax return e-filed (except New York which is free). There is No one free e-file.

The Free state program is the download, not an e-file.

Re: credit card double charge for state returns

VolvoGirl — Mon, 28 Feb 2022 18:39:08 GMT

For the Online version or the Desktop program? In the Desktop program it is $20 EACH to efile a state return including the first one. And that is in addition to buying the second state program. Or were these for different people in the same state?

Re: credit card double charge for state returns

Big John 1947 — Mon, 28 Feb 2022 18:45:42 GMT

This deluxe version was purchased from Staples on a cd. The state returns are New Mexico and California. I paid $43.16 on 2-13-2022 and $43.15 on 2-6-2022 for filing these state returns. Please refund one of these charges...thanks. BTW, isn't there engineering controls in place so that this situation can't occur?

Re: credit card double charge for state returns

VolvoGirl — Mon, 28 Feb 2022 18:51:48 GMT

Did your CD come with one state download? They do sell Deluxe without a state for states without an income tax like Nevada. Check your CD or box. It should say Federal + Efile + State.

How to contact Turbo Tax Use Billing Issue not Refund
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: credit card double charge for state returns

DoninGA — Mon, 28 Feb 2022 18:54:13 GMT

@Big John 1947 wrote:

This deluxe version was purchased from Staples on a cd. The state returns are New Mexico and California. I paid $43.16 on 2-13-2022 and $43.15 on 2-6-2022 for filing these state returns. Please refund one of these charges...thanks. BTW, isn't there engineering controls in place so that this situation can't occur?

The Deluxe edition comes in two versions when purchased retail. Did you pay for the Deluxe at $49.99 or the Deluxe at $39.99?

Re: credit card double charge for state returns

Big John 1947 — Mon, 28 Feb 2022 18:57:59 GMT

$49.99

Re: credit card double charge for state returns

DoninGA — Mon, 28 Feb 2022 19:01:13 GMT

@Big John 1947 wrote:

$49.99

Then you should have received the first state download at no charge. The second state download would be a charge.

You will have to contact TurboTax support and speak to an agent to get the first charge removed or refunded. Use the key words billing issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: credit card double charge for state returns

Big John 1947 — Fri, 04 Mar 2022 16:25:15 GMT

I accepted the $20.00 charge for each state but I was charged twice ($40.00 and $40.00) for the two states. I just want to reimbursed for the second charge but I can't seem to find someone from turbotax who will refund my credit card. Once that is done this thread is complete.

Re: credit card double charge for state returns

HeatherPLO — Fri, 04 Mar 2022 17:08:10 GMT

@Big John 1947

For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: credit card double charge for state return

stead48 — Fri, 01 Apr 2022 17:56:54 GMT

I am filing only one Utah tax return and the software is demanding a second charge. I double checked my cr card that first charge went through but Turbo Tax is still demanding a second.

Re: credit card double charge for state return

CarissaM — Fri, 01 Apr 2022 20:36:14 GMT

It would be best for you to contact us by phone here, as we cannot access your account here in this public forum to assist. @stead48