topic Credit Card Refund Request in After you file

Credit Card Refund Request

wkwu3265 — Mon, 17 May 2021 15:22:37 GMT

Hello,

a) For some reasons, my e-file requests for both federal 1040 and CA state were rejected twice by the tax system, even though I changed the correct AGI number on 5/15/2021 late evening. Hence, I have decided to send in both federal/CA state tax forms by mails.

Please refund my state e-file money ($27.06).

Thanks,

Bill

*****ORDER #: TTDCRTA150444682*****

Re: Credit Card Refund Request

David8125 — Mon, 17 May 2021 19:13:47 GMT

I paid to e file two tax returns and the Pinn numbers would not show up to the IRS so i had to mail them. My credit card was charged two times at $25.00 each. Can you refund my charges? Thank you

David

Re: Credit Card Refund Request

Chayes75 — Mon, 24 May 2021 20:05:29 GMT

Did not complete service requesting refund of 115.00 dollars debit from my checking account. My name is Brian Hayes.

Re: Credit Card Refund Request

xmasbaby0 — Thu, 27 May 2021 23:06:34 GMT

@Chayes75

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

Re: Credit Card Refund Request

xmasbaby0 — Thu, 27 May 2021 23:07:19 GMT

@David8125

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

Re: Credit Card Refund Request

Heta11 — Sun, 30 May 2021 19:14:31 GMT

Hi I'm still waiting for my tax refund my fee should be deducted from my refund

Re: Credit Card Refund Request

xmasbaby0 — Sun, 30 May 2021 19:22:12 GMT

@Heta11 Is this what you are asking about?

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Credit Card Refund Request

JI12 — Tue, 01 Mar 2022 17:30:15 GMT

Hello,

Good morning,

for some reason, my e-file requests for both federal 1040 and OH state were rejected twice by the tax system, even though I changed the correct information. I have decided to send in both federal/OH state tax forms by mails.

Please refund my state e-file money ($27.06).

Thanks,

Order number: [PII Removed]
Order date: May 16, 2021
Total charges: $27.06
Payment method: MasterCard [PII Removed}

Re: Credit Card Refund Request

xmasbaby0 — Mon, 31 May 2021 12:57:24 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

Re: Credit Card Refund Request

XavieR85 — Tue, 08 Jun 2021 08:07:26 GMT

I never got anything or no tax money so why do I have to pay I never got a dollar from my taxes

Re: Credit Card Refund Request

tmseng1 — Fri, 15 Oct 2021 18:28:36 GMT

10/15/2021

I tried several times to e-file my federal and state taxes. However, all attempts failed and I did not have time to continue trying so I mailed my tax forms.

Please refund my $25 state e-file fee.

Thank you,

William Miller

Re: Credit Card Refund Request

xmasbaby0 — Fri, 15 Oct 2021 18:49:06 GMT

You need customer support for that.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

Re: Credit Card Refund Request

cathiekozfkay — Thu, 10 Feb 2022 17:31:24 GMT

I am having issues getting answers in my refund request!!!! I paid a professional with another company to do my taxes because after 4 + attempts to upgrade on your product to have a professional do it for me it kept taking me back to the payment screen. all I want is my $79.00 back.

Re: Credit Card Refund Request

cathiekozfkay — Thu, 10 Feb 2022 17:31:56 GMT

same here.

Re: Credit Card Refund Request

rwpdwoods — Sun, 27 Feb 2022 19:03:38 GMT

My federal return was rejected by the IRS but I am being double charge for IRS paymments and Fees. Pleease help. Thank you

Re: Credit Card Refund Request

xmasbaby0 — Sun, 27 Feb 2022 19:08:06 GMT

@rwpdwoods If your return was rejected then no information was transmitted to the IRS. How are you being double charged? For what?

And what did you do to file the return? Did you fix it and re-file? Or print and mail it?

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: Credit Card Refund Request

19584 — Tue, 01 Mar 2022 15:57:09 GMT

$20.00 was charged to my VISA but tax return rejected by State. Please cancel this charge.

Edwin J E.

[email address removed]

Re: Credit Card Refund Request

xmasbaby0 — Tue, 01 Mar 2022 01:12:42 GMT

@19584

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: Credit Card Refund Request

Avid_user — Tue, 05 Apr 2022 23:24:50 GMT

Just called and talked with a nice lady at tech support trying to refund the $25 used for a rejected eFile.

She tried but Intuit system could not find the transaction based on the ID that showed in an email to me.

I ordered my bank to cancel the credit payment.

To Intuit: TurboTax advice for rejection reason was "wrong AGI" but the AGI was correct - actually copied from previous year.

Re: Credit Card Refund Request

driller — Sat, 09 Apr 2022 20:14:35 GMT

I paid $48.62 for the TurboTax Desktop 2021 download after purchasing Turbo Tax Deluxe at Costco. I never had to pay for the state tax download in the past after using Turbo Tax for about 20 years. I also had to pay $25 to e-file the state tax and it was rejected after several tries to fix the issue. I had to mail the state tax return.

I would like a refund of both the state download and the state e-file.

[email address removed]