topic Re: Issue with SBTPG in After you file

Issue with SBTPG

0Kathryn0 — Mon, 09 Mar 2026 04:57:10 GMT

SBTPG has been “funded” with my refund for days. It says it was sent to my bank 2 days ago. I called my bank and they have absolutely no record of the deposit and no incoming deposits. Our bank needs the 15 digit trace ID from SBTPG as they think there’s a much larger problem involving an issue on SBTPG’s end. We should have received the refund by now. We have tried calling SBTPG at various numbers over 20+ times today and have yet to reach a person. We called a TT rep and she didn’t know what SBTPG is. Can someone please, please help us. We need info on this or we need a direct number for someone at SBTPG to help us.

Re: Issue with SBTPG

CarissaM — Fri, 25 Feb 2022 20:51:42 GMT

You can contact them by phone by using the phone number located here.

Re: Issue with SBTPG

0Kathryn0 — Fri, 25 Feb 2022 21:00:37 GMT

Hi, thanks for the info but all the numbers on their site don’t work. We’ve called that number over a dozen times. We wait on hold for about 10 minutes and then the system hangs up the call.

Re: Issue with SBTPG

HeatherPLO — Fri, 25 Feb 2022 21:22:36 GMT

Please reach out to them via email at the link here: https://help.sbtpg.com/hc/en-us/articles/360000559191-How-to-login-to-the-TPG-website.

You will scroll down and click submit a request.

Re: Issue with SBTPG

longhorn8847 — Fri, 25 Feb 2022 21:28:25 GMT

I have same issue. Emailing is not providing immediate solution. Is this how Turbo Tax handles customer's tax refund usually? I am literally speaking about tax refund that I paid to get it processed by your company. All you guys are telling me and others are contact them which do not have any meaningful support resources. This is just infuriating and made it clear to me that Turbo Tax is not the way to file tax anymore in the future.

Re: Issue with SBTPG

0Kathryn0 — Fri, 25 Feb 2022 21:36:05 GMT

Email is not helpful. We tried that and no one responds. This is a time sensitive and urgent issue. My refund (and many other peoples refunds) are missing. SBTPG is failing to deposit them correctly or there is some glitch they aren’t acknowledging. Either way, the ONLY reason I was forced to go through them was because of TT. TT should be handling this. Honestly I’m sick of no one taking any responsibility. My refund is literally MISSING. Definitely will be my last year using TT and SBTPG.

Re: Issue with SBTPG

CarissaM — Fri, 25 Feb 2022 22:00:32 GMT

They are having extremely busy times currently. You may need to try contacting them at different times of day.

Re: Issue with SBTPG

longhorn8847 — Fri, 25 Feb 2022 22:05:16 GMT

I am waiting for someone for 2.5 hrs now so yes I am aware of it. This is plain outrageous that Turbo Tax is partnering with a company that has poor customer service. I am making sure that nobody files tax with Turbo Tax in the future.

Re: Issue with SBTPG

Mozzy_1 — Mon, 28 Feb 2022 21:06:11 GMT

Did you get any progress, or your refund?

Re: Issue with SBTPG

0Kathryn0 — Mon, 28 Feb 2022 21:16:34 GMT

Nope, never received it. And they don’t seem to care. This is the worst customer service I’ve ever experienced. Still can’t talk to someone at SBTPG. Guess I’ll try again tomorrow. It shouldn’t be this difficult to reach someone about a missing refund.

Re: Issue with SBTPG

Mozzy_1 — Mon, 28 Feb 2022 21:20:56 GMT

Wow, I am sorry to hear that. I am so traumatized reading all the bad reviews that I'm guessing I'll be in the same boat. This is absolutely crazy and a widespread issue across thousands of filers using TT and CK with fees coming out going through SBTPG! I hope things work out soon

Re: Issue with SBTPG

0Kathryn0 — Mon, 28 Feb 2022 21:43:35 GMT

I’m reading a ton of reviews about people in the same position. SBTPG is a joke. And so is TurboTax for that matter. I paid $156 in fees this year to them and not one phone rep can even help me with this. Instead they tell me to keep calling SBTPG knowing that very few people can actually get through to a rep. Horrible!! I really hope this doesn’t happen to you.

Re: Issue with SBTPG

longhorn8847 — Mon, 28 Feb 2022 21:48:12 GMT

Negative. Not for me yet.

Re: Issue with SBTPG

Mozzy_1 — Mon, 28 Feb 2022 21:51:51 GMT

Ugh @0Kathryn0 I'm hoping this doesn't happen but with the given circumstances from prior stats anything is possible. I really hope everything goes well and you clear your deposit soon.

Re: Issue with SBTPG

Mozzy_1 — Mon, 28 Feb 2022 21:55:54 GMT

@longhorn8847 Wait! You haven't gotten a deposit either?

Re: Issue with SBTPG

longhorn8847 — Mon, 28 Feb 2022 22:00:38 GMT

Yup and many others I believe. I created Reddit post and there are at least 10 people there with same issue.

Re: Issue with SBTPG

Mozzy_1 — Mon, 28 Feb 2022 22:03:14 GMT

I've been on reddit and commenting. I'm mvp_mozzy1 maybe I missed your post. What's your username?

Re: Issue with SBTPG

longhorn8847 — Mon, 28 Feb 2022 22:08:27 GMT

longhorn8847 like here!

Re: Issue with SBTPG

Mozzy_1 — Tue, 01 Mar 2022 22:44:46 GMT

I'm going to check it out, I really don't want to have issues but who truly knows.

Re: Issue with SBTPG

Kenny H — Tue, 01 Mar 2022 22:43:02 GMT

I can confirm that sending them an email does absolutely nothing!!!

I've emailed twice and I opened a help ticket. Got one response on a help ticket a week ago - haven't heard anything since.

Not looking good for Turbo Tax next year after using them for 8 years.