topic Re: Issue with turbotax in After you file

Issue with turbotax

mylasimone — Mon, 09 Mar 2026 05:17:20 GMT

Why does TurboTax say my federal was accepted by the IRS but then I go to check the status and it says it either hasn’t been received or processed yet ?! I know for A FACT I filed .

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 15:28:09 GMT

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 15:57:12 GMT

@xmasbaby0 im using the correct amount on the form & the summary . I’m not combining anything because it’s split up now because somebody didn’t do what they were supposed too . It says accepted and it’s been 21 days . They messed up by making it seem like I only filed one when I filed both !

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 16:14:29 GMT

Not sure what you mean by

"..... because it’s split up now because somebody didn’t do what they were supposed too ."

"....making it seem like I only filed one when I filed both ! "

Can you please try to explain that? What is split up? You filed both of what?

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 16:24:58 GMT

@xmasbaby0 Okay , I filed both my W2’s on the 25th of January , they were accepted now the next day I went and looked my AGI went from the amount it was supposed to be to lower . A week later I went from receiving a refund to receiving nothing

I called and was told I didn’t file both , only one . I have screenshots of everything . I called again and it was fixed but I also had to amend my state because of them . Usually when you file everything is combined into one . My home page on TurboTax only has the amount from one W2 & not both

It says it was accepted but when I check the refund amount on my form , it says it either hasn’t been received or hasn’t been processed and it’s been 21 days already .

I’ve tried calling the IRS to see if they have it but had no luck getting through

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 16:29:56 GMT

It is still not clear whether you put both W-2's on the SAME tax return or if you e-filed a tax return with one W-2 and then realized you had another one and tried to do something with the second one. Please explain.

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 16:38:03 GMT

@xmasbaby0 Idk a good way to explain it . I filed both on the 01/25 . A week later on February 1st , it said I was only getting $305 and that only came from one W2 which in their eyes , I only filed one when I actually file both of them

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 16:42:13 GMT

What is "it" that said you were getting $305? Where did you see $305? What does it say on line 35a of your Form 1040?

PREVIEW 1040

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 16:45:44 GMT

on the tax home page where it’ll have the combined amount for every W2 you file , it only has the amount for ONLY ONE which was only $305 . On my 1040 , it says $1246 .. I’m trying to get you to understand when I filed , instead of them combining state with state and federal with federal .. they only have ONE W2 And I already received refunds for just the ONE . My second W2 was included when I filed so I’m not sure what happened or if it was even submitted by Turbotax to the IRS

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 16:56:42 GMT

You need a real conversation with someone so that you can explain this clearly. It is just not coming across in this forum. Your income tax refund is not "per W-2"---- it is based on the total amount of income you entered and the amount of tax withheld from those W-2's. Your refund is the difference between the amount of tax you owed to the IRS and the amount you paid. If you are trying to add up the tax withheld on both W-2's and are expecting that as a refund, that is incorrect.

And federal and state refunds come at different times. They come from different entities.

If your line 35a says $1246 and you only received a refund of $305 then the IRS will send you a letter to explain why they reduced your refund.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 16:58:50 GMT

No , the 1246 I never got The $305 is the whole total combined from the first W2 … it’s hard explaining it while typing it . Do you have a number or can you call me ? So I can better explain .

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 17:01:24 GMT

No one from the user forum can call you.. You need help from customer support.

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 17:03:49 GMT

They literally are no help . I keep being told I’ll have to amend it now if the IRS doesn’t have it then that’s where the problem comes in

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 17:11:51 GMT

One last try is all I have in me.

Do not post anything personal like your name or SSN.

Look at your two W-2's. Add the amounts in box 1 of each of them. Then tell us what is on line 1 of your Form 1040. '

Next add the amounts from box 2 of each one and tell us what is on line 25a of your Form 1040.

What is on line 35a of your Form 1040?

Then.....what is on lines 16 and 17 of each of your W-2's. What does your state return show as a state refund?

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 17:18:10 GMT

Both my states , I should’ve received $1385 but only got 166 and that’s because they claim I only filed one and not both so I had to amend one of my states and receive it in the mail

Re: Issue with turbotax

xmasbaby0 — Tue, 22 Feb 2022 17:20:27 GMT

I asked you several very explicit questions which you are not answering. Talk to customer support again.

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 17:24:28 GMT

Because you’re telling me to do everything that THEY SHOULD’VE done correctly . You’re just not understanding what I’m saying so forget it . I’ll call IRS again tomorrow morning and if they don’t have my other form that turbotax was supposed to submit , then that’s where I’m escalating the issue . Turbotax screwed over too many people this year !

Re: Issue with turbotax

a877a891ddle — Tue, 22 Feb 2022 17:33:58 GMT

Need to change email

Re: Issue with turbotax

mylasimone — Tue, 22 Feb 2022 17:35:03 GMT

@a877a891ddle Change my email for what ?

Re: Issue with turbotax

MichelleLO — Thu, 24 Feb 2022 18:09:04 GMT

If you need to change your email address in your TurboTax account, please see the below help article.

How do I change my TurboTax account email?

@mylasimone