topic Re: Never received 2020 tax return in After you file

Never received 2020 tax return

nxchellz — Mon, 09 Mar 2026 05:18:29 GMT

When I checked the federal website to see where my 2020 refund is it says we can not provide any information about your refund. It has been almost a year since I filed and have not received any information from the IRS or turbo tax regarding my return. What should my next steps be?

Re: Never received 2020 tax return

xmasbaby0 — Tue, 22 Feb 2022 04:19:22 GMT

TurboTax does not get any information at all from the IRS after you file your tax return. No one at TurboTax knows what the IRS is doing with your return.

The IRS refund site is not showing information now for 2020 refunds. It is only showing 2021 refund information, so if you try to track a 2020 refund it will tell you there is no information.

There have been a lot of delays for 2020 federal refunds. Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

Re: Never received 2020 tax return

Mike9241 — Tue, 22 Feb 2022 07:38:49 GMT

call the IRS to find out what they can tell you

800-829-1040
First choose your language.
Then 2
Then 1
Then 3
Then 2
When asked for SSN do nothing it will ask twice
Then 2
Then 4
You should then be transferred to an agent, but there is likely to be a long wait.

Re: Never received 2020 tax return

FIELOG58 — Mon, 23 May 2022 19:59:03 GMT

Where is my 2020 Tax Return that I was filed by you on Aug 1st 2021?

Re: Never received 2020 tax return

mesquitebean — Mon, 23 May 2022 22:00:21 GMT

@ FIELOG58 wrote:
Where is my 2020 Tax Return that I was filed by you on Aug 1st 2021?

This is mainly a user community forum.

Are you having trouble finding and getting a copy of your 2020 tax return? Was it prepared in Online TurboTax or the desktop product (CD/download)? Any return prepared in desktop software will not be in an online account.

If it was prepared in Online TurboTax, then to get a copy of a return, log in and at the Tax Home, scroll down to the section "Your Tax Returns & Documents." Expand that section and choose tax year 2020. Then you can choose to "download the PDF" for the 2020 tax return you are seeking. If you do all that, but there is no evidence of your online 2020 tax return in that account, we can tell you how to look for multiple accounts.

Or were you wanting to ask how to check on a 2020 tax refund that you haven't received? If so, did you efile the 2020 return, and if so, was it accepted, or did you file by printing out your return and postal mailing it to the IRS?