topic Refund missing in After you file

Refund missing

kphillips96 — Mon, 09 Mar 2026 05:34:23 GMT

Hello, I never received my tax refund from when I filed last year. I got frustrated the few times I’ve tried to call and ended up forgetting about it. Anyways, I accidentally signed up for my refund to go on a card last year, only received a credit karma card in the mail, and it has $0 on it. I know that the refund was successfully deposited but I never received a turbo tax debit card. Is there any way to get another card sent with the money transferred?

Re: Refund missing

ChondelLO — Tue, 22 Feb 2022 00:15:54 GMT

For help with the TurboTax Debit Card that you never received last year, please visit the link below for Customer Support.

https://turbodebitcard.intuit.com/contact-us

Re: Refund missing

kphillips96 — Tue, 22 Feb 2022 22:53:40 GMT

This did not work. I was still unable to contact anyone about this claim and because I never received the card, I can't make an account to report it lost.

Re: Refund missing

CarissaM — Tue, 22 Feb 2022 23:45:30 GMT

When you call the number, you will need to follow the prompts. You can try to enter your social security number, in order to get through the prompts.