topic Re: Hidden fee for refund advance in After you file

Hidden fee for refund advance

horseap — Mon, 09 Mar 2026 05:54:02 GMT

It was absolutely free for me to file. I got a refund advance and that too was supposed to be absolutly free. I log into SBTPG the company TT used to collect fees from when you file and I am being charged a $40 bank fee.

CHECK YOUR ACCOUNTS!!!

Re: Hidden fee for refund advance

AkinaLO — Thu, 17 Feb 2022 15:22:52 GMT

If you have any questions, please contact Santa Barbara bank directly at 1-877-908-7228 or go to their secure website www.sbtpg.com.

Re: Hidden fee for refund advance

rushbrett — Thu, 17 Feb 2022 15:41:12 GMT

So, I've been a Turbotax customer for the past 10 years, give or take a year. I've been really happy with the product, but this year, I was surprised and not a little disappointed about two things: 1, that I received the notification of SBTPG processing my refund AFTER it had already been deposited. I was left for a half-day wondering who this company was that dumped money in my account. 2, That I was overcharged. Did you refund it and apologize? Yes, but in a time of rising inflationary costs amidst a global pandemic, getting overcharged is kind of a big deal. From a customer service standpoint, I think you should strongly consider a credit toward the cost- maybe $50 - of next year's tax preparation and filing through Turbotax. I know on behalf of myself and other Turbotax customers, it would be appreciated.

Re: Hidden fee for refund advance

horseap — Mon, 21 Feb 2022 00:42:39 GMT

I did, I created a help ticket on the 16th and haven't heard -anything- from SBTPG. Why are you advertise the refund advance as free when we have to pay a fee to the bank you use to get the advance. That's not free and it's a scheme to run up some money for greendot.