topic Trying to file with tax advance option takes me to a page that does not exist in After you file

Trying to file with tax advance option takes me to a page that does not exist

eternalshadow9 — Sat, 05 Feb 2022 20:34:26 GMT

More or less title. When I select the option to get up to 4k in advance through Credit Karma, it takes me to Credit Karma where I created an account and logged in then all I get is an error saying "oops, this page does not exist".

I have not yet found a reason for this to happen or how to fix it. Any ideas? Logging out of Turbotax and doing the process over results in the same thing.

Re: Trying to file with tax advance option takes me to a page that does not exist

SForrestLO — Sat, 05 Feb 2022 20:52:23 GMT

Please see this Turbo Tax FAQ on how to troubleshoot certain issues.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or-missing-images/00/25724

Re: Trying to file with tax advance option takes me to a page that does not exist

eternalshadow9 — Sat, 05 Feb 2022 22:54:08 GMT

That does not provide any helpful info for the problem I am having. When I choose the advance option for the refund, it takes me to Credit Karma and after signing in, the page on Credit Karmas website says oops this page does not exist.

Re: Trying to file with tax advance option takes me to a page that does not exist

HeatherPLO — Sat, 05 Feb 2022 23:22:38 GMT

You will need to reach out to Credit Karma to report this issue, as they are the ones processing the Refund Advance. To do this, please see their Help Page.

Re: Trying to file with tax advance option takes me to a page that does not exist

eternalshadow9 — Sat, 05 Feb 2022 23:27:03 GMT

The problem appears to lie with Firefox. After trying in Chrome, the problem went away.