topic How can I talk to someone about Turbotax telling me that I didn't file my 2020 taxes with them, but I received a refund and have a printout of what I filed? in After you file

How can I talk to someone about Turbotax telling me that I didn't file my 2020 taxes with them, but I received a refund and have a printout of what I filed?

proanemk — Mon, 09 Mar 2026 06:24:16 GMT

I'm trying to access my 2020 Turbotax, but it's telling me that I didn't file with them that year, and won't take the activation code. I use the service every year, filed my taxes electronically, printed out the hard copy, and received my refund. When I found my Jan 16, 2020 download confirmation email, it says I purchased the 2019 version, but I had already purchased and done my 2019 taxes the previous year. How do I access the 2020 return, as I want to review it?

Re: How can I talk to someone about Turbotax telling me that I didn't file my 2020 taxes with them, but I received a refund and have a printout of what I filed?

xmasbaby0 — Fri, 04 Feb 2022 23:57:29 GMT

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Re: How can I talk to someone about Turbotax telling me that I didn't file my 2020 taxes with them, but I received a refund and have a printout of what I filed?

proanemk — Sat, 05 Feb 2022 03:43:19 GMT

Hi and thank you for your response. I think I have figured out what I was doing wrong.

Thank you again.