Refund Advance Problem

calrit — Wed, 02 Feb 2022 18:09:03 GMT

IRS accepted my refund on the 24th. I have talked to Turbo Tax, First Century Bank and Credit Karma. TT can't tell me why my application wasn't processed and says I didn't apply for the advance, but in my documents, is the Consent to disclose your information for the refund advance loan and for a checking account with Credit Karma Money. Every "expert" I have talked to just keeps giving me different numbers to call. FCB doesn't have any record of my application & CK tells me that they can't deposit money in my account until they receive a confirmation from FCB. I'm chasing my tail and really worried that none of my refund will get deposited anywhere!

Re: Refund Advance Problem

TiffanyL — Thu, 03 Feb 2022 17:14:21 GMT

At this time, we can only suggest reaching back out to TurboTax customer support. If the first person you spoke with was unable to assist you, you can request to speak with a supervisor for some additional assistance. Unfortunately, here, we can't provide any information on specific customer account's because we can't access them.

@calrit

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Refund Advance Problem

Re: Refund Advance Problem