topic How to allow a support professional view screen in After you file

How to allow a support professional view screen

leepaine33 — Mon, 03 Jun 2019 18:41:30 GMT

Here is the link to “How to Allow a Support Professional...

Fern — Mon, 03 Jun 2019 18:41:31 GMT

Here is the link to “How to Allow a Support Professional to View Your Screen”

https://support.turbotax.intuit.com/livelook/

The Share Screen tool in Turbo Tax is used if you are on the phone with one of our support professionals and you are working through a problem with your tax return. It allows the support professional to view your screen with you. The support professional cannot change any information or move to a different screen. They can only see the screen you present to them.

Re: How to allow a support professional view screen

Lolala1959 — Tue, 25 Aug 2020 22:25:02 GMT

I need help with my federal tax return

Re: How to allow a support professional view screen

xmasbaby0 — Tue, 25 Aug 2020 22:28:16 GMT

@Lolala1959 You will need to be much more specific about the help you need. We cannot see your screen, your tax return or your account. Where are you stuck?

Re: How to allow a support professional view screen

Anonymous — Wed, 26 Aug 2020 05:10:52 GMT

your TT support pro should be able to walk you through the procedure. If they don't know ask to speak to a supervisor.