topic Re: State e-file fee refund in After you file

State e-file fee refund

et94539ppp — Tue, 18 Aug 2020 23:29:34 GMT

Billing issue: get my State e-file fee back.

Re: State e-file fee refund

Critter-3 — Wed, 19 Aug 2020 00:40:05 GMT

There is no efile fee of any kind when using the Online program ... the fee was for the use of the program to complete a return that can be filed even if it must be mailed in ... at no time was a successful efiling guaranteed.

Re: State e-file fee refund

et94539ppp — Wed, 19 Aug 2020 01:36:12 GMT

I used Turbo tax CD. Since I need to file Form 4852, the Franchise Tax Board requires me to submit my return by mail. I already paid my State e-file fee. I have been trying to get my credit card payment back to me. It appears that all the answers going back to the preset website link.

Re: State e-file fee refund

Critter-3 — Wed, 19 Aug 2020 01:41:57 GMT

You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”
https://ttlc.intuit.com/questions/1899263

Re: State e-file fee refund

frank8536 — Wed, 31 Mar 2021 23:40:12 GMT

I just e-filed my federal and state (NJ) taxes and I was charged $25 for the state e-filing. When I purchased Turbotax I had the understanding that one state e-filing would be free. Please refund the $25.

Frank [removed]

[removed]

Re: State e-file fee refund

PattiF — Wed, 31 Mar 2021 21:14:37 GMT

Here is a link that will help you with your request for a refund.

Re: State e-file fee refund

lecorradetti — Wed, 12 May 2021 21:34:02 GMT

I just e-filed my federal and state (NJ) taxes and I was charged $25 for the state e-filing. Due to computer issues I was unable to file on line, had to mail, however, when I purchased Turbotax I had the understanding that one state e-filing would be free. Please refund the $25.

Re: State e-file fee refund

Cynthiad66 — Fri, 14 May 2021 14:27:39 GMT

Wondering if you qualify for a refund? It could depend on which product you’re using.

Read more to learn if you qualify, and we’ll be happy to help.

TurboTax CD/Download or TurboTax Live with State (retail purchase)

TurboTax Online or Mobile

Related Information:

Does your unconditional 60-day money-back guarantee apply to TurboTax Online?

Re: State e-file fee refund

lklj — Thu, 15 Jul 2021 17:55:58 GMT

How did you reach customer support? I only get a silly link to "Others" opinions and that wont help[p me get a refund. Where are they? So hard to reach a person!

Re: State e-file fee refund

DoninGA — Thu, 15 Jul 2021 18:07:11 GMT

@lklj wrote:

How did you reach customer support? I only get a silly link to "Others" opinions and that wont help[p me get a refund. Where are they? So hard to reach a person!

You need to contact TurboTax support and speak with an agent about the e-file fee. Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: State e-file fee refund

Ripoff21 — Thu, 29 Jul 2021 06:02:36 GMT

Buyer Beware - do not e-file your state taxes. If the filing fails you will not get a refund of your monies. I tried to figure out the problem information it said was incorrect, made changes and tried multiple changes and resent multiple times and it continued to fail. After six times trying I changed the filing to mail in return. There is a disconnect between the IRS the State of CA and TT. It may work for other states but why take that chance. Save your $25.00 and go through the manual process of mailing your state tax returns.

Re: State e-file fee refund

carolklotztt — Mon, 27 Feb 2023 20:05:25 GMT

I filed my Taxes yesterday, and was prompted to file State Taxes, which I then completed and filed.

However, not realizing I live in Florida and so don't pay State Taxes.

Therefore, can you please cancel the State tax filing and refund me the necessary fee that I paid.

Many thanks

Carol Klotz

Re: State e-file fee refund

SForrestLO — Mon, 27 Feb 2023 20:24:24 GMT

I'm sorry but, there is no way to cancel a return once it has been transmitted.

@carolklotztt

Re: State e-file fee refund

saunderlar — Wed, 19 Apr 2023 01:00:32 GMT

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

Re: State e-file fee refund

DoninGA — Wed, 19 Apr 2023 01:03:00 GMT

@saunderlar wrote:

I paid the $25 to e-file my state return, then when I couldn't e-file I printed the return and sent it to my state by snail mail. I now want my $25 back the order number was TTDCDLA191173738

Thank you

You will have to contact TurboTax support to have the e-file charge cancelled or refunded. Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax