[email address removed]

Lisahannah — Mon, 05 Jul 2021 16:41:28 GMT

Did my taxes (eFile) with Turbo tax on May 14th, I think it was, with a live rep.

Then I got an email yesterday asking why I had not used Turbo Tax this year. I can find no records and think I'm losing my mind🤪 help

Re: [email address removed]

VolvoGirl — Mon, 05 Jul 2021 16:46:17 GMT

Maybe you have another account. It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

You better check your efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

topic [email address removed] in After you file

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