topic Re: Rejected 2020 efiling in After you file

How do i speak to a live rep

SHANTI12 — Wed, 17 Mar 2021 19:20:05 GMT

I just received an email saying that I owe $190 by April 9th but they were supposed to be taken out of my taxes. It my taxes says still processing then how am I supposed to pay the money that I don't have. I really need to speak with someone so that's the $190 isn't debited from my account and I can't get a live representative. I'm using this platform to prove that I am trying to speak with you about my taxes.

Re: How do i speak to a live rep

KatrinaLO — Fri, 19 Mar 2021 00:44:49 GMT

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Rejected 2020 efiling

RescueKitties — Sat, 17 Apr 2021 19:22:12 GMT

My e-file taxes have been rejected twice because of 2019 AGI. I looked up last year's and it is correct. Now what do I do?

Re: Rejected 2020 efiling

DoninGA — Sat, 17 Apr 2021 19:23:40 GMT

@RescueKitties wrote:

My e-file taxes have been rejected twice because of 2019 AGI. I looked up last year's and it is correct. Now what do I do?

Try entering a 0 (zero) for the 2019 AGI and e-file the tax return again.

Re: How do i speak to a live rep

RescueKitties — Sat, 17 Apr 2021 19:31:59 GMT

I can't get a live representative on the line. HOW DO I DO THAT?

Re: How do i speak to a live rep

DoninGA — Sat, 17 Apr 2021 19:32:55 GMT

@RescueKitties wrote:

I can't get a live representative on the line. HOW DO I DO THAT?

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Rejected 2020 efiling

RescueKitties — Sat, 17 Apr 2021 19:34:08 GMT

where do I put the zero?

Re: Rejected 2020 efiling

RescueKitties — Sat, 17 Apr 2021 19:39:54 GMT

where?

Re: Rejected 2020 efiling

DoninGA — Sat, 17 Apr 2021 19:51:38 GMT

@RescueKitties wrote:

where do I put the zero?

See this - https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/01/26311