topic How do I contact customer service about a never received prepaid card ? in After you file

How do I contact customer service about a never received prepaid card ?

user10302 — Mon, 03 Jun 2019 17:22:07 GMT

The Turbo Prepaid Visa Card is usually delivered 5-10 bus...

EbonyL — Mon, 03 Jun 2019 17:22:09 GMT

The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Re: How do I contact customer service about a never received prepaid card ?

stephy414 — Sat, 06 Jul 2019 20:22:57 GMT

I also didn't receive my card. I've been tryin to speak with someone for a month. I just go in circles. The number listed is no help bc u have to have the card number and the website also is no help bc it only shows my old card and not the new one bc it hasn't been activated due to never getting it. There is no option to speak with someone and I can't find an email for the prepaid card either. Something has to be done I have tax money on a card that I never received and am unable to cancel or report stolen.

Re: How do I contact customer service about a never received prepaid card ?

Aydencr — Fri, 14 Feb 2020 16:35:50 GMT

same issues here never can get anyone on the phone except to cancel the card and order a new one

Re: How do I contact customer service about a never received prepaid card ?

ChondelLO — Fri, 14 Feb 2020 16:39:29 GMT

Please visit TurboDebitCard.com or click the link below for assistance.

https://turbodebitcard.intuit.com/contact-us

Re: How do I contact customer service about a never received prepaid card ?

Aydencr — Fri, 14 Feb 2020 16:42:01 GMT

can t get anyone on the phone to fix the problem just automated that makes you go in non sense circle

how do you get to talk to someone to give 15$ for three day shipping ????????????

Re: How do I contact customer service about a never received prepaid card ?

TiffanyL — Fri, 14 Feb 2020 16:58:09 GMT

If you have never received your TurboTax prepaid card, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

When will I receive my Turbo Visa Debit Card

Re: 3 days shipping

Aydencr — Fri, 14 Feb 2020 20:13:54 GMT

i have already done that i was told to contact them again to pay 15$ to get my card shipped in three business day but can t get a normal operator on the phone to do so contacted the number more then 10 times i only get to have the automated ? i was told i ll be able to do that after 24 hours ....

Re: 3 days shipping

BrandiLO — Fri, 14 Feb 2020 20:35:53 GMT

Please attempt to contact TPG using this link: https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Re: 3 days shipping

Aydencr — Fri, 14 Feb 2020 20:45:25 GMT

its not about my taxes its about the card and that link was no help .......

Re: 3 days shipping

DonnaLO — Fri, 14 Feb 2020 21:18:54 GMT

In this forum we do not have any information about your Turbo Prepaid Visa card or you account. You have to go to https://turbodebitcard.intuit.com/contact-us in order to connect with the service department that can help you.

Re: How do I contact customer service about a never received prepaid card ?

Comeaux1960 — Wed, 19 Feb 2020 16:04:39 GMT

I never received my card

Re: How do I contact customer service about a never received prepaid card ?

Anonymous — Wed, 19 Feb 2020 16:15:13 GMT

For help, visit TurboDebitCard.com.

Re: How do I contact customer service about a never received prepaid card ?

Jbeast93 — Thu, 20 Feb 2020 23:41:31 GMT

I never received my turbo card. I called number provided and says I have multiple cards on file which I don't have . I need to speak to a live person not automated.

Re: How do I contact customer service about a never received prepaid card ?

DonnaLO — Thu, 20 Feb 2020 23:48:10 GMT

For lost, stolen, or cards never received, visit https://turbodebitcard.intuit.com/contact-us .

If you have set up your online account you can click on the link to Report a lost, stolen, or damaged card. Otherwise call the phone number provided. Press 2 to continue with the automated system, do not enter SS# at this point, Press 1, Press 2, now enter your SS# and continue following the prompts. This is the only information we have available to us as these cards are provided by Greendot Bank.

Re: How do I contact customer service about a never received prepaid card ?

Quavia20 — Wed, 26 Feb 2020 14:25:10 GMT

It’s ridiculous. Have both of my returns still no card

Re: How do I contact customer service about a never received prepaid card ?

Quavia20 — Wed, 26 Feb 2020 14:27:56 GMT

That’s no help. It’s bull. Stop using them as a vendor if you can’t guarantee we will get our refund

Re: How do I contact customer service about a never received prepaid card ?

mherrera — Wed, 26 Feb 2020 23:38:28 GMT

Then stop using them as an option people aren't able to get their money. I am going to contact the IRS and complain. I feel that this company is holding peoples money on purpose by not sending out our cards.

Re: How do I contact customer service about a never received prepaid card ?

Quavia20 — Thu, 27 Feb 2020 16:53:22 GMT

Same here. No card and getting the run around. I’m calling the IRS today and also NYS. I hope they get shut down

Re: How do I contact customer service about a never received prepaid card ?

Anonymous — Thu, 27 Feb 2020 16:59:45 GMT

See this FAQ for more information regarding How to track my state refund. Once you select your state, follow the path for contact information for your local state agency.