topic Re: Need activation code for 2019 after I already activated and filed last year...CD GONE in After you file

Need activation code for 2019 after I already activated and filed last year...CD GONE

bgscharnhorst — Wed, 17 Mar 2021 18:51:38 GMT

I needed to pull up my 2019 return to see what I had entered from the prior year (it wasn't reported on any documents because I used a std deduction). I attempted to go back into TT2019 (I had never uninstalled it from my computer), and it asked for my activation code. What??? I don't have the CD anymore, it got thrown away after I filed! Had I known I was going to need it again any time in the future, I wouldn't have thrown it away!! How do I get back into TT2019 now????

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

LindseyLO — Fri, 19 Mar 2021 00:31:19 GMT

Help with accessing your 2019 return has been provided by clicking here.

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

bgscharnhorst — Fri, 19 Mar 2021 12:30:22 GMT

This did NOT solve my problem, as it makes the assumption (as too many service representatives do) that I did my taxes online last year. I NEVER do my taxes over the internet, PERIOD.

The problem was eventually solved when I finally found a phone number to call [phone number removed]) and spoke directly with an agent. After escalating to two supervisors (who tried to tell me to look at last year's PDF, even though I repeatedly said that the deduction information I needed wasn't there because TT said I should take a standard deduction and did), I finally got them to do a screen-share. After jumping through a lot of hoops and demonstrating that yes, I did indeed purchase the software legitimately (this part was understandable), I finally got a new activation code and I got back in.

My sincerest thanks to Moniqué (I doubt I spelled that right) for believing and calmly hanging in there with me to get what I ultimately needed. Intuit's 1st tier phone support gets 5 stars. The rest (especially the software team that came up with this stupid activation policy in the first place) 1 star.

Excuse me, but I bought the software and the license that went with it, I should be able to get into it whenever I demand, I don't care if it's 30 years from now. I've used TT for 6 years now. Fix it or I go with H&R Block next year.

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

bgscharnhorst — Fri, 19 Mar 2021 17:40:44 GMT

WHAT A RIOT, they won't even let me post the number I used! 🙄 [PII removed]

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

bgscharnhorst — Thu, 25 Mar 2021 16:38:17 GMT

Wow. Just wow. Even when I spell the customer service number out in words and disguise it so it isn't numbers, the TT police still removed it.

Fine. If you've reached wit's end with this bunch (understandable, eh?) and can't find the number anywhere else on the internet, DM me and I'll shoot the number to you as soon as I can. Just understand that I don't monitor this forum regularly, so it might be a while before you get a response.

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

TyrodCiskowski — Mon, 29 Mar 2021 14:59:10 GMT

How do I get the phone number to get my 2019 and 2018 activation codes?

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

TiffanyL — Mon, 29 Mar 2021 16:22:52 GMT

@TyrodCiskowski, I have provided the help article below for you to be able to contact TurboTax customer support to get assistance with this:

TurboTax customer support

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

bgscharnhorst — Mon, 29 Mar 2021 17:20:28 GMT

@TiffanyL, it won't let me give you a thumbs-up for some reason, but THANK YOU!!!! Finally, a link to a post that lets people see an actual phone number that they can call!!! I'd give you TEN thumbs up for that one!

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

benita3 — Tue, 18 May 2021 19:25:05 GMT

need activationcode for 2019 turbo tax deluxe

Re: Need activation code for 2019 after I already activated and filed last year...CD GONE

DoninGA — Tue, 18 May 2021 19:38:16 GMT

@benita3 wrote:

need activationcode for 2019 turbo tax deluxe

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973