Cannot open file after filing

mickman — Mon, 22 Mar 2021 20:23:15 GMT

I cannot open my file after filing. It says "Were having trouble opening your file" Error 102345. I click on the "Click for solution" The screen responds with

We're sorry, the page you requested could not be found

Any suggestions? Thanks

Re: Cannot open file after filing

LenaH — Mon, 22 Mar 2021 20:36:21 GMT

You may experience Error 102345 or Error 1932147737 while opening a TurboTax tax file in the Windows software.

This error can also be produced by opening a non-tax file in TurboTax (for example, a PDF copy of a return) or a tax file from a previous version of TurboTax. TurboTax 2020 will only open .tax2020 files. If you're trying to transfer data to a return, other types of files that can be used to transfer data from last year. Selecting Start a New Return will prompt you to transfer a prior-year file. You can use this to transfer data from a prior-year tax file.

Solution:

If you experience this error while trying to open a TurboTax file, ensure TurboTax is up to date by selecting Check for Updates from the Online menu. We've released several updates to allow files getting this error to be opened successfully.

In some cases, this error may be due to file corruption. If so, the file may be unopenable. In this instance, you may need to start over if you're unable to locate a backup file.

If a backup file exists, it'll be in the same directory where your original TurboTax file is saved. The file will be named the same as your normal TurboTax return but with a tilde (~) in front of the file name and may be hidden. You open this file by selecting the File menu in TurboTax, and choosing Open a Tax Return. Navigate to the directory where your other tax file is located and select the return with the tilde in front, and then select Open.

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Cannot open file after filing

Re: Cannot open file after filing