topic I cannot open my current file....How do I recover? in After you file

I cannot open my current file....How do I recover?

mickman — Mon, 22 Mar 2021 16:40:56 GMT

I tried to open my 2020 file and it says it is not to be found, but I cannot understand how to recover my backup file.

Re: I cannot open my current file....How do I recover?

MaryK4 — Mon, 22 Mar 2021 18:28:24 GMT

Use the steps in the following link to see if you have multiple logins. Forgot your TurboTax Online User ID or password?

Re: I cannot open my current file....How do I recover?

kkevra — Sat, 03 Apr 2021 14:43:06 GMT

I cannot open my current file....How do I recover? My back up file

Re: I cannot open my current file....How do I recover?

MichelleLO — Sat, 03 Apr 2021 16:30:48 GMT

If you are using TurboTax online and do not see your tax data in your account, you may have inadvertently created another TurboTax account. Go here to see how many accounts you may have, one of them should have the return you're looking for.

If you are using TurboTax Desktop, your tax file would be stored on your computer only. For assistance with locating your tax data file, please see the below help articles:

@kkevra

Re: I cannot open my current file....How do I recover?

helwalt — Tue, 25 May 2021 15:31:19 GMT

How do I recover my 2020 Tax Return

Re: I cannot open my current file....How do I recover?

DoninGA — Tue, 25 May 2021 15:41:29 GMT

@helwalt wrote:

How do I recover my 2020 Tax Return

You have to sign onto your 2020 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2020 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Re: I cannot open my current file....How do I recover?

edsikorski2 — Mon, 23 Aug 2021 16:02:01 GMT

I got a new computer. Turbotax comes up on it but there is no 2020 data . How do I retrieve my data?

Re: I cannot open my current file....How do I recover?

DoninGA — Mon, 23 Aug 2021 16:17:32 GMT

@edsikorski2 wrote:

I got a new computer. Turbotax comes up on it but there is no 2020 data . How do I retrieve my data?

If you used the 2020 TurboTax desktop CD/Download editions on your old computer then the 2020 tax data file has to be copied from the old computer to the new computer with the 2020 TurboTax software installed. The tax data file is in the Documents directory and in the TurboTax folder.

Re: I cannot open my current file....How do I recover?

VolvoGirl — Mon, 23 Aug 2021 17:46:29 GMT

@edsikorski2

Are you on Windows or Mac Desktop?
For Windows. Your tax files end in .tax or .tax2020, .tax2019, .tax2018, etc. They should be in your Documents in a Turbo Tax folder. You should also have the pdf files of each year. Or search your computer for all files ending in .tax. Also if you haven't done it, I would open each year in the program and save it as a pdf file, go to FILE - SAVE TO PDF so you don't need the program installed to view your return.

What I would do is just copy the whole Turbo Tax folder that is under your Documents. That should be where the .tax files and pdf files are stored. Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them. Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.

You only need the tax return data file ending in .tax2019 to transfer into 2020.

See this article on how to move your tax return to another computer…….
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-computer/00/26128

After you get the program reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN

Re: I cannot open my current file....How do I recover?

ybuerfeind30 — Sat, 23 Apr 2022 19:28:56 GMT

I want to get back to my return which was about 3/4 finished. How can I find it

Re: I cannot open my current file....How do I recover?

DoninGA — Sat, 23 Apr 2022 19:34:22 GMT

@ybuerfeind30 wrote:

I want to get back to my return which was about 3/4 finished. How can I find it

You have to sign onto your 2021 online account using the exact same user ID you used to create the 2021 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2021 account, then use the option shown in blue on the account recovery website, "Try something else"

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Re: I cannot open my current 2020 file....How do I recover?

mmatthews012412 — Thu, 26 May 2022 21:19:38 GMT

Re: I cannot open my current 2020 windows file....How do I recover?

Re: I cannot open my current 2020 file....How do I recover?

VolvoGirl — Thu, 26 May 2022 21:37:58 GMT

@mmatthews012412 You have the .tax2020 file and the program doesn't open it? Do you get any error message or code? Have you updated the program? Can you start a new blank return (go up to File-New)?

If your .tax2020 File has any state returns in it you need to first download the state program.

After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW TAX RETURN)

Then go to FILE -Open and find your return.

Re: I cannot open my current 2020 file....How do I recover?

NCperson — Thu, 26 May 2022 23:43:57 GMT

@mmatthews012412 - a file ending with *.tax2020 can only be opened with the 2020 version of turbo tax.... are you trying to open it with the 2021 version????

if you begin a new return in the 2021 version, it will ask if you want to copy in last year's data... at that point the 2021 version should access the 2020 file to grab what it needs

Re: I cannot open my current file....How do I recover?

schiffmiller — Sun, 20 Nov 2022 17:01:38 GMT

How can I recover my tax return from a PDF backup file?

Re: I cannot open my current file....How do I recover?

DoninGA — Sun, 20 Nov 2022 17:06:02 GMT

@schiffmiller wrote:

How can I recover my tax return from a PDF backup file?

Open the PDF with any compatible PDF viewer such as Adobe Reader - https://get.adobe.com/reader/

Re: I cannot open my current file....How do I recover?

gmnizzi — Mon, 13 Mar 2023 23:13:49 GMT

agreeing with micheLo.... i have turbotax reading files on a directory backed up by one drive and the corrent copy is local-so it exists on my computer and online in one drive. i have 2 different entity returns and both worked well until one didn't want to read the file and open it. so i moved it to a non online drive to be backed up (on my computer only) and it read it. then it still read both the 2 orig files from the onedrive backup file ok with no problems. so it was intermittent-the worst type of errors. but i do know i will not use with a one drive again, and i wish turbotax would look into this as everyone uses some form of online backup or ghosted drive that should not be a reason to not work.

Re: I cannot open my current file....How do I recover?

Bud10 — Sun, 26 Mar 2023 22:47:05 GMT

My file reached the review stage when it quit. I can not recover it. When I open the file and clip it review tab it just write although ti shows the total Fed return.

Re: I cannot open my current file....How do I recover?

SForrestLO — Mon, 27 Mar 2023 16:45:13 GMT

Try searching your computer for the file. Search on the entire C: drive (just for filenames, not file contents) for *.tax, if that is the drive you saved your tax files on before. Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard to see link Find a Tax File. On the next screen, enter the full path and filename. Once you have pulled up your tax return this way, TurboTax should remember its location. Also, check the recycle bin and your backups.

You can also try the solution offered in this Turbo Tax help article.
Error 102345 or Error 1932147737 occurs while opening a tax file.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/error-102345-error-1932147737-occurs-opening-tax/L34iSfAt1_US_en_US?uid=lfjwygdl

@Bud10

Re: I cannot open my current file....How do I recover?

newgenesis1 — Tue, 04 Apr 2023 18:05:08 GMT

I cannot open my current file....How do I recover?