topic Where is my 2019 turbo tax i purchased it yesterday to do online and i cant access it in After you file

Where is my 2019 turbo tax i purchased it yesterday to do online and i cant access it

junebug211- — Fri, 19 Mar 2021 01:46:21 GMT

i have a chrome operating system so I cant use you downloadable version

Re: Where is my 2019 turbo tax i purchased it yesterday to do online and i cant access it

xmasbaby0 — Fri, 19 Mar 2021 13:20:07 GMT

You can not use online TurboTax for a 2019 return. Online preparation and e-filing for 2019 closed permanently in October 2020. The only way to use TT software for a 2019 return is to download the desktop software to a full PC or Mac, prepare it and mail it in. You have to use a computer that meets the system requirements for the CD/download. The software cannot be used on any sort of mobile device.

Re: Where is my 2019 turbo tax i purchased it yesterday to do online and i cant access it

junebug211- — Mon, 22 Mar 2021 00:11:46 GMT

I just want a refund. I have no way to use the product you gave me. I gave my information but havent received areply on the status. Yet they charged my account twice for this product. Pleace help