topic Re: Overcharge in After you file

Overcharge

ksartin86 — Thu, 11 Mar 2021 21:20:39 GMT

I filed the deluxe service and got to the final page where I review the order. I realized I was being charged $40 to deduct from my return so I wanted to just pay with a card. I accidentally clicked on Upgrade and was immediately upgraded to self employed for $120 even though I didn't select it. There is no way to go back to deluxe that I can find. I was charged for a service I didn't use.

Re: Overcharge

ee-ea — Fri, 12 Mar 2021 02:25:41 GMT

See this FAQ

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591

Re: Overcharge

ksartin86 — Fri, 12 Mar 2021 05:29:23 GMT

I don't want to start over. I spent all day filing. I didn't use the self employed, I used the deluxe. I was charged for self employed. I'm trying to contact customer service to help my with this. Is this not customer service?

Re: Overcharge

ee-ea — Fri, 12 Mar 2021 05:33:20 GMT

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp