topic Who do I contact for information about an incorrect tax refund? in After you file

Who do I contact for information about an incorrect tax refund?

ryan-my32 — Tue, 09 Mar 2021 21:09:29 GMT

I agreed to have TurboTax remove funds from my return to pay for services rendered. The amount of money I received from my return is less than what I was told I would receive after the fees for TurboTax were taken out.

Re: Who do I contact for information about an incorrect tax refund?

Kat — Wed, 10 Mar 2021 02:36:51 GMT

Typically when this happens, it's due to a refund "offset". The IRS has full discretion to withhold money from your refund for a variety of debts. See the information I'm linking below for more explanation.

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Re: Who do I contact for information about an incorrect tax refund?

ee-ea — Wed, 10 Mar 2021 02:39:02 GMT

You can speak to a person, you just have to go through the procedure to do that. You can get Turbotax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp

Use keyword "payment problem".