topic TurboTax filed my return last year- why don't you have this number? in After you file

TurboTax filed my return last year- why don't you have this number?

Robotika1 — Wed, 24 Feb 2021 03:49:29 GMT

Re: TurboTax filed my return last year- why don't you have this number?

xmasbaby0 — Wed, 24 Feb 2021 03:52:17 GMT

What number? Do you mean your AGI? Dd you transfer 2019 in to 2020 when you started the 2020 return? if so it should already be there. If you did not use the exact same account and user ID you will have to look it up.

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

Re: TurboTax filed my return last year- why don't you have this number?

mesquitebean — Wed, 24 Feb 2021 03:53:45 GMT

For 2019, did you use Online TurboTax or desktop software? Desktop software is separate from Online TurboTax.

However, if you used Online TurboTax for 2019, then the 2019 data should have flowed into your Online 2020 return when you started. If it didn't, then you may have multiple accounts and are using the wrong one.

If your 2019 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax Returns & Documents". Choose tax year 2019, and then click "Download/print the PDF", or if you just need the 2019 AGI, there is also a link "View adjusted gross income (AGI)." If you can't find your 2019 return there, then you likely have multiple accounts and signed into the wrong one. (NOTE: Any return prepared in desktop software--CD/download--will not be in a online account.) Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.