topic Re: rejected CA state return in After you file

rejected CA state return

gwiger — Thu, 18 Feb 2021 23:44:11 GMT

I got notice from Turbo Tax that my CA return was rejected. The note said that this was due to an error in the software. It also said that when I reopened the return the problem would be noted. That didn't happen. In fact the program didn't do anything special and didn't seem to note that I'd filed my Federal and it had been accepted. What's going on?

Re: rejected CA state return

stevechat54 — Fri, 19 Feb 2021 00:09:20 GMT

I had the exact same experience. CA return rejected b/c of error in TT software. The links and instructions that TT then provided were useless!

Re: rejected CA state return

Brian95 — Fri, 19 Feb 2021 00:24:26 GMT

No guidance - opening the return and stepping thru leads to "Good news!" We've checked for missing info & it's 100% accurate?? There are no details about what is causing the problem?

Re: rejected CA state return

lz80521 — Fri, 19 Feb 2021 00:27:41 GMT

Same boat here; I actually clicked fix my return, and the software did nothing just saying everything looks good; and later about 30min, it got rejected again

Re: rejected CA state return

dvanb — Fri, 19 Feb 2021 00:36:07 GMT

Same as above, what's going on Turbotax?!

Re: rejected CA state return

Random Guy — Fri, 19 Feb 2021 00:39:50 GMT

They said they pushed the fix today and web services should update automatically but every time I fix the state filing it’ll get rejected instantly. It says Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy. I have the form filled out when I view the document.

Re: rejected CA state return

dvanb — Fri, 19 Feb 2021 00:39:51 GMT

Is there a phone number to reach a Turbotax rep?

Re: rejected CA state return

dvanb — Fri, 19 Feb 2021 00:45:54 GMT

Hi Random Guy, was this addressed to me specifically? divan

Re: rejected CA state return

Ctaxquestions — Fri, 19 Feb 2021 00:46:46 GMT

I received an email from TT stating my return was rejected due to an error in their software and that when I open my return, I will receive details about the error causing the issue. Nope. There were no details and I checked my return and it said my return was 100% accurate. What the heck, TT? Anyone find out what/why this is happening?

Re: rejected CA state return

dvanb — Fri, 19 Feb 2021 00:48:50 GMT

Hi Random Guy, was your message addressing my situation specifically or was it addressing others in the group? Thank you, DVANB

Re: rejected CA state return

Brian95 — Fri, 19 Feb 2021 00:54:21 GMT

Is the fix possibly not implemented as of 4:54? Does the system need an over nite refresh??

Re: rejected CA state return

in2lindalove — Fri, 19 Feb 2021 00:58:02 GMT

I received the same message. I see a trend here; turbotax needs to provide a remedy soon.

Re: rejected CA state return

Brian95 — Fri, 19 Feb 2021 00:58:59 GMT

TT - I don't want to earn any badges - I want to be done with my taxes.......

Re: rejected CA state return

Random Guy — Fri, 19 Feb 2021 01:16:43 GMT

That’s for everyone as far as I know, not just for 3849s but apparently they didn’t have the official form till the updates get pushed. I’ll try my luck again tomorrow before calling TT.

Re: rejected CA state return

Mellowyellow — Fri, 19 Feb 2021 01:27:46 GMT

I didn’t receive an error message per say. It was rejected initially. After I went through each form manually, I noticed that I did not select the county that I live in, from the drop down menu. I believe it's on the residency page. That fixed everything for me. Goodluck!

Re: rejected CA state return

j4K9s — Fri, 19 Feb 2021 01:46:22 GMT

me too

Re: rejected CA state return

echobob1 — Fri, 19 Feb 2021 04:15:44 GMT

My CA state tax was rejected twice. The federal tax was accepted after 1 rejection. Will the state still reject my return constantly or will it realize that the federal return was accepted. How do you get to call someone at TurboTax?

Re: rejected CA state return

katherineshort — Fri, 19 Feb 2021 05:21:27 GMT

Same problem here. When I first opened Turbotax I was instructed to fix my Federal Deductions and a bunch of other steps which I could never see again. GRRR.

Re: rejected CA state return

Ctaxquestions — Fri, 19 Feb 2021 17:35:11 GMT

I just got off the phone with TT at 800-624-9066. The TT rep. said their CA forms were not up to date and it was an error on their side (not mine). I screen shared my screen with the TT rep and successfully re-filed my state CA return. Hope this helps.

Re: rejected CA state return

BLR9 — Fri, 19 Feb 2021 18:12:45 GMT

Did they tell you what the error was? Where to find it?