topic Re: Virtual card in After you file

Virtual card

Travass76 — Sat, 13 Feb 2021 02:06:09 GMT

I haven't got my refund card yet and I wanted my virtual card I don't know where to find it and how to get it

Re: Virtual card

CarissaM — Sat, 13 Feb 2021 23:36:16 GMT

All questions related to the Turbo Prepaid Visa should click here to speak to customer support.

Re: Virtual card

Travass76 — Sun, 14 Feb 2021 04:50:57 GMT

No one can seem to help me I never got a email that helps set up my virtual card I call people and message people no one wants to help this is the last time I ever used TurboTax again I got a loan and I can't even access it .never got my card or can get help getting to my money I'm so mad

Re: Virtual card

TiffanyL — Sun, 14 Feb 2021 17:29:19 GMT

When your Refund Advance funds are ready you'll receive an email with a virtual Turbo® Visa® Debit Card that you can use to make purchases online. This should not have to be activated, as it can only be used for online purchases. You'll receive a physical card in the mail in 5-10 business days (this doesn't include Saturday, Sunday, and official holidays) that would need to be activated. Please see the FAQ link provided below for more information about the refund advance:

About Refund Advance

Re: Virtual card

jackstone158 — Tue, 16 Feb 2021 17:00:00 GMT

How do i setup a virtual card. Ive been trying to get a hold of someone all morning. My account is setup but the people on the chat do not know what they are doing. They've told me to go to pages that don't exist on the website. I want to set up virtual card now. Email prompted me to setup an account and thats it. There is nothing in the website about virtual or digital cards.

Re: Virtual card

MichelleLO — Tue, 16 Feb 2021 17:39:00 GMT

Unfortunately, we are not able to assist you with your Turbo Card in this public forum. Here is some information on the temporary card that may help guide you: About the Refund Advance temporary card

Please contact Turbo Visa Debit Card's Customer Care line for additional help.

@jackstone158