topic Re: It could have been a bad connection at the time. Please... in After you file

I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

sclark196513 — Fri, 07 Jun 2019 23:28:44 GMT

It could have been a bad connection at the time. Please...

LakeyaGL — Fri, 07 Jun 2019 23:28:46 GMT

It could have been a bad connection at the time. Please contact customer support if you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

It’s a fraud they won’t let me get any of my money from t...

nikka3 — Fri, 07 Jun 2019 23:28:48 GMT

It’s a fraud they won’t let me get any of my money from the bank teller.

It is a recording that says we are unable to process your...

sallymaesmith079 — Fri, 07 Jun 2019 23:28:49 GMT

It is a recording that says we are unable to process your request at this time. So no bad connection at all. What is going on? Who can I talk to?

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

cpadilla1616 — Tue, 04 Feb 2020 23:48:04 GMT

I have been on hole listing to the music and recording for 27 minutes and no answer. Just said we are experiencing high calls and tha k you.

I was sent the email to login and access my temporary online card nber so I can access the funds and I can ot.login at all without the actual card. Very upsetting and this company is not upfront at all regarding their processes to access the information and account.

Re: It could have been a bad connection at the time. Please...

Tinajonezin — Sun, 09 Feb 2020 05:56:20 GMT

Ok. I have read so many of these where people are asking for help with their so called debit card. The same number is given out to contact customer service. That is a joke right? That number is an automated line only and is totally useless. I couldn't solve my problem with that number or even contacting intuit cust service. This card that I have with $2000 on it is totally useless to me and good luck calling green dot. All of this is a huge joke at all of our expenses. I have used intuit for the last 5 years to do my taxes but this is the first time I have asked for this throwed off debit card. I will never use intuit again because of this and that's a shame because they work hard to get me my maximum refund. They shouldn't have done business with green dot.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

Ashya12 — Tue, 11 Feb 2020 14:15:34 GMT

My card won't let get my username or password changed. I want my money.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

Ashya12 — Tue, 11 Feb 2020 14:17:10 GMT

My card won't let get my username or password changed. I want my money.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do...

TerukoL — Tue, 11 Feb 2020 16:24:08 GMT

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

Shoretk — Sat, 15 Feb 2020 15:14:06 GMT

This card and customer service is a joke. I will never use them again. Ive used Turbo Tax the last 5 year's and never had an issue until I had to deal with the most unprofessional business. The supervisor after waiting 40 minutes to talk to her hung up on me because I refused to let them keep running me in circles. Time to lawyer up thanks green dot!

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do...

HeatherPLO — Tue, 18 Feb 2020 01:26:06 GMT

If you have the card:

You can track your refund here: https://turbotax.intuit.com/tax-tools/wheres-my-refund/

To view the account information/deposits made on your card, you will need to sign in/register here: https://secure.turbodebitcard.intuit.com/login

Re: It could have been a bad connection at the time. Please...

kimhobson69 — Tue, 25 Feb 2020 18:07:01 GMT

I am trying to report my card as not rcvd. I am unable to reach a person. The automated won't work as I don't know my card number. I had a previous card last year so it

Re: It could have been a bad connection at the time. Please...

ChondelLO — Tue, 25 Feb 2020 18:29:01 GMT

When calling to reporting your card as never received:

select option 2 to continue using the automated system
option 1 for lost stolen or never received
option 2 for not received
The system will then prompt you for your social security number.

https://turbodebitcard.intuit.com/contact-us

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

Tmcummins0314 — Wed, 26 Feb 2020 00:25:15 GMT

I have been on hold for an hour I need to speak to someone about my card it's not working and it says a new one has been mailed but I never requested a new one I still have mine in my possession HELP

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do...

DaraLO — Wed, 26 Feb 2020 01:03:08 GMT

I suggest continuing to hold so that a telephone support representative can help resolve your issue.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

Shaquitha4 — Wed, 26 Feb 2020 14:02:35 GMT

Hey im going through the same did u get help?

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

jpn1268 — Wed, 26 Feb 2020 20:03:52 GMT

I could never get my turbo tax card to activate from tax year 2017. I have the card and when I try it asks me to call the number. I go through the entire thing and it wants me to pay to $1.99 by credit card to go further. I am not giving them a card number when they can just deduct if from my refund. I have tried for 2 years to contact you and this is a joke. Can I please get an email or the process to speak to a PERSON. I will not use turbo tax again if this is how you do business

Re: It could have been a bad connection at the time. Please...

Taugustus21 — Wed, 26 Feb 2020 23:14:24 GMT

I've been on hold for the past hour. What the hell is going on? I have a merchant hold for a certain amount that I need to be released now.. I have authorization code.

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

daytonwilliford — Wed, 26 Feb 2020 23:16:37 GMT

I want to know why.... my card accepts certain transactions and declines certain. It wants to work when it feels like working. I've tried calling. Was on hold about an hour. Then it just went silent waited another 30 or so minutes thinking maybe the machine just stopped doing its prerecorded message. Then hung up and tried again. No one answers.... I've been trying since 9am today and it's now 3pm..... I want to know why my card keeps declining certain purchases..... info go over like $15 it declines it..... then if I try a $9.99 purchase it goes through..... why is that. Do I need to go pull all my money out and put it in my paypal card because at least they dont decline my transactions. Unless of course it's in a unfamiliar location. But i want to know why it's doing that and why customer service isnt real........ I've been using intuit turbocard since turbotax released it.... nevernhave I had a problem...... this year is BS seems like alot of people are unhappy. And I believe because of this your going to lose alot of business next tax season..... please answer my questions thank you

Re: I call the number on the back of the turbo tax card and i am getting no answer. what can i do...

HeatherPLO — Wed, 26 Feb 2020 23:23:10 GMT

We cannot assist with your card on this forum. You will need to contact the Turbo Tax Prepaid Card Customer Service here:

(888) 285-4169