topic 2019 tax refund in After you file

2019 tax refund

Jordans4321 — Mon, 04 Jan 2021 23:25:19 GMT

It is another tax season and we still have not received our 2109 tax refund. We filed on feb 8. What is happening and now no stimulus probably because of this.

Re: 2019 tax refund

DoninGA — Mon, 04 Jan 2021 23:26:44 GMT

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Re: 2019 tax refund

Jordans4321 — Mon, 04 Jan 2021 23:43:51 GMT

Yes it was accepted on feb.8 it has said processing all year and then about 3 weeks ago it stated we have received your tax return. Now the website has been down and comes back up. We checked today and now it acts as if it cannot find our refund. I’m lost on what to do. We try to call and get no one on the phone all year.

Re: 2019 tax refund

Jordans4321 — Mon, 04 Jan 2021 23:44:32 GMT

What we owed in state taxes have already been taken out of my account

Re: 2019 tax refund

DoninGA — Mon, 04 Jan 2021 23:46:00 GMT

@Jordans4321 wrote:

What we owed in state taxes have already been taken out of my account

You can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Re: 2019 tax refund

Jordans4321 — Mon, 04 Jan 2021 23:51:10 GMT

I’ve tried that it keeps saying call back the next business day. I just don’t know.

Re: 2019 tax refund

Deep98 — Wed, 06 Jan 2021 02:13:31 GMT

I am going thru the same thing. My 2019 tax return is not processed yet after 8 months of waiting.