topic How can I amend my 2017 tax return if I need the Deluxe version, yet TurboTax is saying I already have the Deluxe version and not letting me download my 2017 tax return? in After you file

How can I amend my 2017 tax return if I need the Deluxe version, yet TurboTax is saying I already have the Deluxe version and not letting me download my 2017 tax return?

mshoemaker3 — Sat, 31 Oct 2020 02:47:42 GMT

I need to amend my 2017 tax return (employer error where they left off some income). I am trying to do this through TurboTax yet TurboTax won't let me. First they say I need to get Deluxe. Then when I go to Deluxe they say I already have Deluxe. So I need help!

Re: How can I amend my 2017 tax return if I need the Deluxe version, yet TurboTax is saying I already have the Deluxe version and not letting me download my 2017 tax return?

VolvoGirl — Sat, 31 Oct 2020 03:00:11 GMT

You need to amend using the Desktop program. You need a full Windows or Mac computer to install it on. Have you seen this FAQ? Amend 2017

https://ttlc.intuit.com/community/amending/help/how-do-i-amend-a-return-in-turbotax/00/27372

Re: How can I amend my 2017 tax return if I need the Deluxe version, yet TurboTax is saying I already have the Deluxe version and not letting me download my 2017 tax return?

mshoemaker3 — Sat, 31 Oct 2020 03:08:40 GMT

Hey! Yes I have seen that FAQ and I do have a Mac computer. The issue is that when I try to buy the desktop program it tells me I already have it :( Like it is grayed out so I can't select it. But when looking on my computer I don't have it?

Re: How can I amend my 2017 tax return if I need the Deluxe version, yet TurboTax is saying I already have the Deluxe version and not letting me download my 2017 tax return?

Critter-3 — Sat, 31 Oct 2020 11:57:30 GMT

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632