topic I need a refund in After you file

I need a refund

duggerzach — Sun, 16 Aug 2020 21:52:09 GMT

I am trying to request a refund but it says my order number is in incorrect format

Re: I need a refund

mesquitebean — Sun, 16 Aug 2020 22:03:49 GMT

@ duggerzach wrote:
I am trying to request a refund but it says my order number is in incorrect format

You can discuss your issue with TurboTax Customer Support.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

Re: I need a refund

Critter-3 — Mon, 17 Aug 2020 00:04:03 GMT

Does your unconditional 60-day money-back guarantee also apply to the mobile app?

No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products which are installed on computers and laptops.

Per our Terms of Service for the mobile app:

You may use the Service without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay for the Services.