topic I am trying to retrieve my 2018 return. I have an email from TT in 4/2019 that says "Your federal tax return was accepted" Turbotax says they don't have it. What can i do in After you file

I am trying to retrieve my 2018 return. I have an email from TT in 4/2019 that says "Your federal tax return was accepted" Turbotax says they don't have it. What can i do

jps123half — Wed, 05 Aug 2020 01:46:20 GMT

Re: I am trying to retrieve my 2018 return. I have an email from TT in 4/2019 that says "Your federal tax return was accepted" Turbotax says they don't have it. What can i do

VolvoGirl — Wed, 05 Aug 2020 01:47:38 GMT

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Re: I am trying to retrieve my 2018 return. I have an email from TT in 4/2019 that says "Your federal tax return was accepted" Turbotax says they don't have it. What can i do

jps123half — Wed, 05 Aug 2020 01:55:19 GMT

Thanks for the quick reply. I tried this a few times and just did again now.

The website *does* tell me it thinks i have two accounts.

But when I load the account recovery page, it asks for my email, then asks to send me a security code.

After I come back and enter the security code, it simply asks me to create a new password.

But zero mention of multiple accounts.

Is it possible that I filed with turbotax but missed the option to actually SAVE my return in TT's database? Is this a thing? Is it possible they have it tucked away, and I can pay to retrieve it?

My issue is that I need to reference specific expenses from my previous return. The only thing I can retrieve from the IRS is the transcript. In order to get the actual return they want a fee and a 75 day wait period. I don't have that much time :(

Thanks again

Re: I am trying to retrieve my 2018 return. I have an email from TT in 4/2019 that says "Your federal tax return was accepted" Turbotax says they don't have it. What can i do

Critter-3 — Wed, 05 Aug 2020 02:00:41 GMT

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632