topic Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? in After you file https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971 <P>Registration does not work with Firefox. Or Chrome, according to others on this forum. With Firefox, it doesn't recognize my name, as printed on my tax return. Microsoft Edge works for this and many other websites that Firefox has problems with.</P> Sun, 02 Aug 2020 15:32:52 GMT luxprop 2020-08-02T15:32:52Z I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/611632#M120201 <P>I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?<BR /></P> Wed, 26 Jun 2019 22:59:42 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/611632#M120201 twt11 2019-06-26T22:59:42Z <a rel="nofollow" target="_blank" href="https://www.irs.g... https://ttlc.intuit.com/community/after-you-file/discussion/a-rel-nofollow-target-blank-href-https-www-irs-g/01/611640#M120203 &lt;a rel="nofollow" target="_blank" href="<A href="https://www.irs.gov/help/contact-your-local-irs-office&quot;&gt;https://www.irs.gov/help/contact-your-local-irs-office&lt;/a&gt;&nbsp;&nbsp;" target="_blank">https://www.irs.gov/help/contact-your-local-irs-office"&gt;https://www.irs.gov/help/contact-your-local-irs-office&lt;/a&gt;&nbsp;&nbsp;</A> Thu, 06 Jun 2019 06:14:13 GMT https://ttlc.intuit.com/community/after-you-file/discussion/a-rel-nofollow-target-blank-href-https-www-irs-g/01/611640#M120203 Bees 2019-06-06T06:14:13Z Same thing has happened to me. I just want to pay it off.... https://ttlc.intuit.com/community/after-you-file/discussion/same-thing-has-happened-to-me-i-just-want-to-pay-it-off/01/611645#M120205 Same thing has happened to me. I just want to pay it off. On hold with IRS for 13 minutes now. We tried my husband and his info worked, however his cell phone is a work phone so the last step didn’t work. So frustrating Thu, 06 Jun 2019 06:14:14 GMT https://ttlc.intuit.com/community/after-you-file/discussion/same-thing-has-happened-to-me-i-just-want-to-pay-it-off/01/611645#M120205 Nurseroco 2019-06-06T06:14:14Z i entered the correct information an the irs still did no... https://ttlc.intuit.com/community/after-you-file/discussion/i-entered-the-correct-information-an-the-irs-still-did-no/01/611651#M120207 i entered the correct information an the irs still did not give me my transcripts Thu, 06 Jun 2019 06:14:16 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-entered-the-correct-information-an-the-irs-still-did-no/01/611651#M120207 msnitagreen29 2019-06-06T06:14:16Z Just received activation code. Have tried logging in to o... https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611658#M120209 Just received activation code. Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to IE 11 which works fine. Thu, 06 Jun 2019 06:14:17 GMT https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611658#M120209 kmende 2019-06-06T06:14:17Z Just received activation code. Have tried logging in to o... https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611662#M120210 Just received activation code. Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to IE 11 which works fine. Thu, 06 Jun 2019 06:14:19 GMT https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611662#M120210 kmende 2019-06-06T06:14:19Z I suspect the IRS froze it because you (or someone else)... https://ttlc.intuit.com/community/after-you-file/discussion/i-suspect-the-irs-froze-it-because-you-or-someone-else/01/611666#M120212 <P>I suspect the IRS froze it because you (or someone else) tried to access it too many times. Call the IRS for assistance</P><P>IRS:&nbsp; 800-829-1040&nbsp; hours 7 AM - 7 PM local time Mon-Fri</P><P>Listen to each menu before making the selection.<BR />&nbsp;<BR />First choose your language. Press 1 for English.<BR /></P><UL> <LI>Then do <B>NOT</B> choose the first choice re: "Refund", or it will send you to an automated phone line.</LI> <LI>Instead, press 2 for "personal income tax".</LI> <LI>Then press 1 for "form, tax history, or payment".&nbsp;&nbsp;</LI> <LI>Then press 3 "for all other questions."</LI> <LI>Then press 2 "for all other questions."&nbsp; It should then transfer you to an agent,&nbsp;</LI> </UL> Thu, 06 Jun 2019 06:14:20 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-suspect-the-irs-froze-it-because-you-or-someone-else/01/611666#M120212 SweetieJean 2019-06-06T06:14:20Z Also, per the IRS: Safari users on iOS and macOS may expe... https://ttlc.intuit.com/community/after-you-file/discussion/also-per-the-irs-safari-users-on-ios-and-macos-may-expe/01/611684#M120216 Also, per the IRS: Safari users on iOS and macOS may experience problems when creating an account. If you encounter an error, please try a different browser. Thu, 06 Jun 2019 06:14:22 GMT https://ttlc.intuit.com/community/after-you-file/discussion/also-per-the-irs-safari-users-on-ios-and-macos-may-expe/01/611684#M120216 SweetieJean 2019-06-06T06:14:22Z I just got off the phone with the IRS.  They were unable... https://ttlc.intuit.com/community/after-you-file/discussion/i-just-got-off-the-phone-with-the-irs-they-were-unable/01/611698#M120218 I just got off the phone with the IRS.&nbsp;&nbsp;They were unable to help.&nbsp;&nbsp;Said it was not their responsibility.&nbsp;&nbsp;&nbsp;And yes - I have tried Google Chrome. Thu, 06 Jun 2019 06:14:25 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-just-got-off-the-phone-with-the-irs-they-were-unable/01/611698#M120218 twt11 2019-06-06T06:14:25Z Try setting up a new account with a different password. https://ttlc.intuit.com/community/after-you-file/discussion/try-setting-up-a-new-account-with-a-different-password/01/611706#M120220 Try setting up a new account with a different password. Thu, 06 Jun 2019 06:14:27 GMT https://ttlc.intuit.com/community/after-you-file/discussion/try-setting-up-a-new-account-with-a-different-password/01/611706#M120220 SweetieJean 2019-06-06T06:14:27Z I can't even get to the point to create a password. https://ttlc.intuit.com/community/after-you-file/discussion/i-can-t-even-get-to-the-point-to-create-a-password/01/611712#M120222 I can't even get to the point to create a password.&nbsp;&nbsp;&nbsp;&nbsp; Thu, 06 Jun 2019 06:14:28 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-can-t-even-get-to-the-point-to-create-a-password/01/611712#M120222 twt11 2019-06-06T06:14:28Z Call the IRS back and ask to speak to a supervisor. https://ttlc.intuit.com/community/after-you-file/discussion/call-the-irs-back-and-ask-to-speak-to-a-supervisor/01/611715#M120224 Call the IRS back and ask to speak to a supervisor. Thu, 06 Jun 2019 06:14:30 GMT https://ttlc.intuit.com/community/after-you-file/discussion/call-the-irs-back-and-ask-to-speak-to-a-supervisor/01/611715#M120224 SweetieJean 2019-06-06T06:14:30Z I am having the same issue. I tried to login and it asked... https://ttlc.intuit.com/community/after-you-file/discussion/i-am-having-the-same-issue-i-tried-to-login-and-it-asked/01/611724#M120228 I am having the same issue. I tried to login and it asked me for additional verification, meaning an account number to credit card, mortgage, etc. I attempted with my auto account number as well as two different credit cards (not debit). All accounts are well established - not new - however, the site would not accept and now I am locked out with the same registration error. The site says to attempt in 24 hours - I waited 3 days so far but still cannot access. There is no technical help at the IRS apparently. This is terribly frustrating - they ask for something that they do not accept, then lock me out of my account <span class="lia-unicode-emoji" title=":confused_face:">😕</span> Thu, 06 Jun 2019 06:14:31 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-am-having-the-same-issue-i-tried-to-login-and-it-asked/01/611724#M120228 yellowgirl712 2019-06-06T06:14:31Z I just tried this and she basically told me to get lost a... https://ttlc.intuit.com/community/after-you-file/discussion/i-just-tried-this-and-she-basically-told-me-to-get-lost-a/01/611734#M120233 I just tried this and she basically told me to get lost and call the number on the account disabled page.&nbsp;&nbsp;The number on the account disabled page just tells me to go online and search for my problem. uhm Thu, 06 Jun 2019 06:14:33 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-just-tried-this-and-she-basically-told-me-to-get-lost-a/01/611734#M120233 sadiejaneb 2019-06-06T06:14:33Z My account was disabled "for my protection" in 2015.  Des... https://ttlc.intuit.com/community/after-you-file/discussion/my-account-was-disabled-for-my-protection-in-2015-des/01/611739#M120236 My account was disabled "for my protection" in 2015.&nbsp;&nbsp;Despite my efforts (including many of the suggestions listed above) the account cannot be re-activated for an indefinite period of time, perhaps never.&nbsp;&nbsp;No further explanation can be provided to me, and no other remedies appear to exist.&nbsp;&nbsp; Thu, 06 Jun 2019 06:14:34 GMT https://ttlc.intuit.com/community/after-you-file/discussion/my-account-was-disabled-for-my-protection-in-2015-des/01/611739#M120236 markgmidei 2019-06-06T06:14:34Z yes, call the irs to unlock your account. Be prepared to... https://ttlc.intuit.com/community/after-you-file/discussion/yes-call-the-irs-to-unlock-your-account-be-prepared-to/01/611744#M120237 yes, call the irs to unlock your account. Be prepared to wait 8 hours Thu, 06 Jun 2019 06:14:36 GMT https://ttlc.intuit.com/community/after-you-file/discussion/yes-call-the-irs-to-unlock-your-account-be-prepared-to/01/611744#M120237 adam-rahimi83 2019-06-06T06:14:36Z markgmidei is correct. Once an account is disabled this w... https://ttlc.intuit.com/community/after-you-file/discussion/markgmidei-is-correct-once-an-account-is-disabled-this-w/01/611752#M120238 markgmidei is correct. Once an account is disabled this way, they have no way to re-enable it. I spent about an hour on the phone with the folks at the number on that screen. We are all screwed until the IRS fixes the broken registration process. Thu, 06 Jun 2019 06:14:38 GMT https://ttlc.intuit.com/community/after-you-file/discussion/markgmidei-is-correct-once-an-account-is-disabled-this-w/01/611752#M120238 kelly8 2019-06-06T06:14:38Z Same issue: locked out after entering correct, long-estab... https://ttlc.intuit.com/community/after-you-file/discussion/same-issue-locked-out-after-entering-correct-long-estab/01/611762#M120239 Same issue: locked out after entering correct, long-established account numbers. It's been 48 hours, and I still get the "come back after 24 hours" message. Thu, 06 Jun 2019 06:14:39 GMT https://ttlc.intuit.com/community/after-you-file/discussion/same-issue-locked-out-after-entering-correct-long-estab/01/611762#M120239 aseri67 2019-06-06T06:14:39Z Have tried logging in to online service account multiple... https://ttlc.intuit.com/community/after-you-file/discussion/have-tried-logging-in-to-online-service-account-multiple/01/611765#M120240 Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to Internet Explorer which works fine. Thu, 06 Jun 2019 06:14:40 GMT https://ttlc.intuit.com/community/after-you-file/discussion/have-tried-logging-in-to-online-service-account-multiple/01/611765#M120240 kmende 2019-06-06T06:14:40Z If online is not available, IRS has a paper form to reque... https://ttlc.intuit.com/community/after-you-file/discussion/if-online-is-not-available-irs-has-a-paper-form-to-reque/01/611771#M120241 If online is not available, IRS has a paper form to request a transcript via US Mail. Thu, 06 Jun 2019 06:14:41 GMT https://ttlc.intuit.com/community/after-you-file/discussion/if-online-is-not-available-irs-has-a-paper-form-to-reque/01/611771#M120241 fanfare 2019-06-06T06:14:41Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/833616#M184805 <P><SPAN>from the website:&nbsp;<A href="https://www.irs.gov/individuals/important-update-about-your-eservices-account" target="_blank" rel="noopener">https://www.irs.gov/individuals/important-update-about-your-eservices-account</A></SPAN></P> <P><SPAN>If you are an existing e-Services user and you cannot successfully authenticate online, you have an option called exception processing by phone. You may call the IRS and a customer service representative will ask a series of questions related to your current and prior year tax return information including income information documents. For exception processing, call the e-Help desk at 1-888-841-4648 (select your language, then prompt 1 and remain on the line until an assistor picks up) 7:30 a.m. Eastern to 7 p.m. Eastern.</SPAN></P> Mon, 29 Jul 2019 16:03:34 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/833616#M184805 lastofturners 2019-07-29T16:03:34Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/839210#M186552 <P>Close out of all your tabs on your phone. Go to IRS.gov and set up a new account even if you already have one. Once you put in all of your info and email address, it’ll give you option to verify your identity. Choose “my phone or Mail”. Then put your phone number in that is associated with your IRS account and choose to verify through text message. They will send you an security code via text.&nbsp;Then they give you 3 options after saying there is already an account with this email. Choose the 2nd option which is to “re-register” an account. Then you should be all set.</P> Fri, 09 Aug 2019 22:15:51 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/839210#M186552 ACBH82 2019-08-09T22:15:51Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974908#M199907 <P>I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.</P> Mon, 06 Jan 2020 00:18:47 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974908#M199907 atabronsr 2020-01-06T00:18:47Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974910#M199908 <BLOCKQUOTE><HR /><LI-USER uid="706366"></LI-USER>&nbsp;wrote:<BR /> <P>I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.</P> <HR /></BLOCKQUOTE> <P><SPAN>Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday</SPAN><BR /><SPAN>When calling the IRS</SPAN><SPAN>&nbsp;</SPAN><STRONG>do NOT</STRONG><SPAN>&nbsp;</SPAN><SPAN>choose the first option re: "Refund", or it will send you to an automated phone line.</SPAN><BR /><SPAN>So after first choosing your language, then</SPAN><SPAN>&nbsp;</SPAN><STRONG>do NOT</STRONG><SPAN>&nbsp;</SPAN><SPAN>choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.</SPAN><BR /><SPAN>Then press 1 for "form, tax history, or payment".</SPAN><BR /><SPAN>Then press 3 "for all other questions."</SPAN><BR /><SPAN>Then press 2 "for all other questions."</SPAN><BR /><SPAN>- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.</SPAN><BR /><SPAN>- After it asks twice, you will get another menu.</SPAN><BR /><SPAN>Then press 2 for personal or individual tax questions.</SPAN><BR /><SPAN>It should then transfer you to an agent.</SPAN></P> Mon, 06 Jan 2020 00:19:47 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974910#M199908 DoninGA 2020-01-06T00:19:47Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1152314#M251446 <P>Use firefox!</P> Fri, 14 Feb 2020 09:02:38 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1152314#M251446 ekow 2020-02-14T09:02:38Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245225#M286844 <P><LI-USER uid="113"></LI-USER>&nbsp;DoninGA is correct. To everyone else here like me who has been pulling out their hair over this nonsense, DoninGA's advice is the cheat code you're looking for. I spent over 40 minutes on hold before my call cut out without talking to anyone. I tried again following these steps to the tee and was speaking with a representative within 5 minutes.</P><P>&nbsp;</P><P>I can't believe it either. As a heads up, the IRS rep confirmed that they have no control over the creation of accounts or lost access to accounts, but he was able to confirm my balance, and give me the steps to pay it in full when I'm ready. If you're trying to access the information (such as balances, etc.) on the account that you are locked out of, follow the steps Donin laid out, and the representative should be able to provide you with that information. Don't expect to be able to get back into your online account, though.</P><P>&nbsp;</P> Thu, 27 Feb 2020 22:36:06 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245225#M286844 oolamigo 2020-02-27T22:36:06Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245236#M286851 <P><LI-USER uid="1393364" login="When"></LI-USER> calling the IRS do</P> Thu, 27 Feb 2020 22:37:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245236#M286851 oolamigo 2020-02-27T22:37:58Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1386339#M325630 <P>I have been having same problem to identify myself! I’m so beyond frustrated as I need my identity pin to file!! Help someone !! Please I’m super annoyed&nbsp;</P> Tue, 31 Mar 2020 14:04:03 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1386339#M325630 mscampbell 2020-03-31T14:04:03Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me ... https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me/01/1386602#M325693 <P><LI-USER uid="342996" login="mscampbell"></LI-USER> Have you checked the IRS website for instructions on how to retrieve your IP Pin?&nbsp;<A href="https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin" target="_blank">https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin</A></P> Tue, 31 Mar 2020 15:10:42 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me/01/1386602#M325693 AshleyLO 2020-03-31T15:10:42Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559986#M394731 <P>I've been trying to create my account on the IRS website and it keeps logging me out</P> Sat, 02 May 2020 20:45:23 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559986#M394731 Chapmanmatrixx 2020-05-02T20:45:23Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559989#M394733 <P>I've been trying to create an account with the IRS in order to get my information and it keeps logging me out</P> Sat, 02 May 2020 20:47:09 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559989#M394733 Chapmanmatrixx 2020-05-02T20:47:09Z Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971 <P>Registration does not work with Firefox. Or Chrome, according to others on this forum. With Firefox, it doesn't recognize my name, as printed on my tax return. Microsoft Edge works for this and many other websites that Firefox has problems with.</P> Sun, 02 Aug 2020 15:32:52 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971 luxprop 2020-08-02T15:32:52Z
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<channel>
<title>
topic Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions? in After you file
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971
</link>
<description>
<P>Registration does not work with Firefox. Or Chrome, according to others on this forum. With Firefox, it doesn't recognize my name, as printed on my tax return. Microsoft Edge works for this and many other websites that Firefox has problems with.</P>
</description>
<pubDate>Sun, 02 Aug 2020 15:32:52 GMT</pubDate>
<dc:creator>luxprop</dc:creator>
<dc:date>2020-08-02T15:32:52Z</dc:date>
<item>
<title>
I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/611632#M120201
</link>
<description>
<P>I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?<BR /></P>
</description>
<pubDate>Wed, 26 Jun 2019 22:59:42 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/611632#M120201
</guid>
<dc:creator>twt11</dc:creator>
<dc:date>2019-06-26T22:59:42Z</dc:date>
</item>
<item>
<title>
<a rel="nofollow" target="_blank" href="https://www.irs.g...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/a-rel-nofollow-target-blank-href-https-www-irs-g/01/611640#M120203
</link>
<description>
&lt;a rel="nofollow" target="_blank" href="<A href="https://www.irs.gov/help/contact-your-local-irs-office&quot;&gt;https://www.irs.gov/help/contact-your-local-irs-office&lt;/a&gt;&nbsp;&nbsp;" target="_blank">https://www.irs.gov/help/contact-your-local-irs-office"&gt;https://www.irs.gov/help/contact-your-local-irs-office&lt;/a&gt;&nbsp;&nbsp;</A>
</description>
<pubDate>Thu, 06 Jun 2019 06:14:13 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/a-rel-nofollow-target-blank-href-https-www-irs-g/01/611640#M120203
</guid>
<dc:creator>Bees</dc:creator>
<dc:date>2019-06-06T06:14:13Z</dc:date>
</item>
<item>
<title>
Same thing has happened to me. I just want to pay it off....
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/same-thing-has-happened-to-me-i-just-want-to-pay-it-off/01/611645#M120205
</link>
<description>
Same thing has happened to me. I just want to pay it off. On hold with IRS for 13 minutes now. We tried my husband and his info worked, however his cell phone is a work phone so the last step didn’t work. So frustrating
</description>
<pubDate>Thu, 06 Jun 2019 06:14:14 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/same-thing-has-happened-to-me-i-just-want-to-pay-it-off/01/611645#M120205
</guid>
<dc:creator>Nurseroco</dc:creator>
<dc:date>2019-06-06T06:14:14Z</dc:date>
</item>
<item>
<title>
i entered the correct information an the irs still did no...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-entered-the-correct-information-an-the-irs-still-did-no/01/611651#M120207
</link>
<description>
i entered the correct information an the irs still did not give me my transcripts
</description>
<pubDate>Thu, 06 Jun 2019 06:14:16 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-entered-the-correct-information-an-the-irs-still-did-no/01/611651#M120207
</guid>
<dc:creator>msnitagreen29</dc:creator>
<dc:date>2019-06-06T06:14:16Z</dc:date>
</item>
<item>
<title>
Just received activation code. Have tried logging in to o...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611658#M120209
</link>
<description>
Just received activation code. Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to IE 11 which works fine.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:17 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611658#M120209
</guid>
<dc:creator>kmende</dc:creator>
<dc:date>2019-06-06T06:14:17Z</dc:date>
</item>
<item>
<title>
Just received activation code. Have tried logging in to o...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611662#M120210
</link>
<description>
Just received activation code. Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to IE 11 which works fine.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:19 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/just-received-activation-code-have-tried-logging-in-to-o/01/611662#M120210
</guid>
<dc:creator>kmende</dc:creator>
<dc:date>2019-06-06T06:14:19Z</dc:date>
</item>
<item>
<title>
I suspect the IRS froze it because you (or someone else)...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-suspect-the-irs-froze-it-because-you-or-someone-else/01/611666#M120212
</link>
<description>
<P>I suspect the IRS froze it because you (or someone else) tried to access it too many times. Call the IRS for assistance</P><P>IRS:&nbsp; 800-829-1040&nbsp; hours 7 AM - 7 PM local time Mon-Fri</P><P>Listen to each menu before making the selection.<BR />&nbsp;<BR />First choose your language. Press 1 for English.<BR /></P><UL> <LI>Then do <B>NOT</B> choose the first choice re: "Refund", or it will send you to an automated phone line.</LI> <LI>Instead, press 2 for "personal income tax".</LI> <LI>Then press 1 for "form, tax history, or payment".&nbsp;&nbsp;</LI> <LI>Then press 3 "for all other questions."</LI> <LI>Then press 2 "for all other questions."&nbsp; It should then transfer you to an agent,&nbsp;</LI> </UL>
</description>
<pubDate>Thu, 06 Jun 2019 06:14:20 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-suspect-the-irs-froze-it-because-you-or-someone-else/01/611666#M120212
</guid>
<dc:creator>SweetieJean</dc:creator>
<dc:date>2019-06-06T06:14:20Z</dc:date>
</item>
<item>
<title>
Also, per the IRS: Safari users on iOS and macOS may expe...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/also-per-the-irs-safari-users-on-ios-and-macos-may-expe/01/611684#M120216
</link>
<description>
Also, per the IRS: Safari users on iOS and macOS may experience problems when creating an account. If you encounter an error, please try a different browser.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/also-per-the-irs-safari-users-on-ios-and-macos-may-expe/01/611684#M120216
</guid>
<dc:creator>SweetieJean</dc:creator>
<dc:date>2019-06-06T06:14:22Z</dc:date>
</item>
<item>
<title>
I just got off the phone with the IRS.  They were unable...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-just-got-off-the-phone-with-the-irs-they-were-unable/01/611698#M120218
</link>
<description>
I just got off the phone with the IRS.&nbsp;&nbsp;They were unable to help.&nbsp;&nbsp;Said it was not their responsibility.&nbsp;&nbsp;&nbsp;And yes - I have tried Google Chrome.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:25 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-just-got-off-the-phone-with-the-irs-they-were-unable/01/611698#M120218
</guid>
<dc:creator>twt11</dc:creator>
<dc:date>2019-06-06T06:14:25Z</dc:date>
</item>
<item>
<title>
Try setting up a new account with a different password.
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/try-setting-up-a-new-account-with-a-different-password/01/611706#M120220
</link>
<description>
Try setting up a new account with a different password.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:27 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/try-setting-up-a-new-account-with-a-different-password/01/611706#M120220
</guid>
<dc:creator>SweetieJean</dc:creator>
<dc:date>2019-06-06T06:14:27Z</dc:date>
</item>
<item>
<title>
I can't even get to the point to create a password.
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-can-t-even-get-to-the-point-to-create-a-password/01/611712#M120222
</link>
<description>
I can't even get to the point to create a password.&nbsp;&nbsp;&nbsp;&nbsp;
</description>
<pubDate>Thu, 06 Jun 2019 06:14:28 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-can-t-even-get-to-the-point-to-create-a-password/01/611712#M120222
</guid>
<dc:creator>twt11</dc:creator>
<dc:date>2019-06-06T06:14:28Z</dc:date>
</item>
<item>
<title>
Call the IRS back and ask to speak to a supervisor.
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/call-the-irs-back-and-ask-to-speak-to-a-supervisor/01/611715#M120224
</link>
<description>
Call the IRS back and ask to speak to a supervisor.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:30 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/call-the-irs-back-and-ask-to-speak-to-a-supervisor/01/611715#M120224
</guid>
<dc:creator>SweetieJean</dc:creator>
<dc:date>2019-06-06T06:14:30Z</dc:date>
</item>
<item>
<title>
I am having the same issue. I tried to login and it asked...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-am-having-the-same-issue-i-tried-to-login-and-it-asked/01/611724#M120228
</link>
<description>
I am having the same issue. I tried to login and it asked me for additional verification, meaning an account number to credit card, mortgage, etc. I attempted with my auto account number as well as two different credit cards (not debit). All accounts are well established - not new - however, the site would not accept and now I am locked out with the same registration error. The site says to attempt in 24 hours - I waited 3 days so far but still cannot access. There is no technical help at the IRS apparently. This is terribly frustrating - they ask for something that they do not accept, then lock me out of my account <span class="lia-unicode-emoji" title=":confused_face:">😕</span>
</description>
<pubDate>Thu, 06 Jun 2019 06:14:31 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-am-having-the-same-issue-i-tried-to-login-and-it-asked/01/611724#M120228
</guid>
<dc:creator>yellowgirl712</dc:creator>
<dc:date>2019-06-06T06:14:31Z</dc:date>
</item>
<item>
<title>
I just tried this and she basically told me to get lost a...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/i-just-tried-this-and-she-basically-told-me-to-get-lost-a/01/611734#M120233
</link>
<description>
I just tried this and she basically told me to get lost and call the number on the account disabled page.&nbsp;&nbsp;The number on the account disabled page just tells me to go online and search for my problem. uhm
</description>
<pubDate>Thu, 06 Jun 2019 06:14:33 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/i-just-tried-this-and-she-basically-told-me-to-get-lost-a/01/611734#M120233
</guid>
<dc:creator>sadiejaneb</dc:creator>
<dc:date>2019-06-06T06:14:33Z</dc:date>
</item>
<item>
<title>
My account was disabled "for my protection" in 2015.  Des...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/my-account-was-disabled-for-my-protection-in-2015-des/01/611739#M120236
</link>
<description>
My account was disabled "for my protection" in 2015.&nbsp;&nbsp;Despite my efforts (including many of the suggestions listed above) the account cannot be re-activated for an indefinite period of time, perhaps never.&nbsp;&nbsp;No further explanation can be provided to me, and no other remedies appear to exist.&nbsp;&nbsp;
</description>
<pubDate>Thu, 06 Jun 2019 06:14:34 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/my-account-was-disabled-for-my-protection-in-2015-des/01/611739#M120236
</guid>
<dc:creator>markgmidei</dc:creator>
<dc:date>2019-06-06T06:14:34Z</dc:date>
</item>
<item>
<title>
yes, call the irs to unlock your account. Be prepared to...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/yes-call-the-irs-to-unlock-your-account-be-prepared-to/01/611744#M120237
</link>
<description>
yes, call the irs to unlock your account. Be prepared to wait 8 hours
</description>
<pubDate>Thu, 06 Jun 2019 06:14:36 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/yes-call-the-irs-to-unlock-your-account-be-prepared-to/01/611744#M120237
</guid>
<dc:creator>adam-rahimi83</dc:creator>
<dc:date>2019-06-06T06:14:36Z</dc:date>
</item>
<item>
<title>
markgmidei is correct. Once an account is disabled this w...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/markgmidei-is-correct-once-an-account-is-disabled-this-w/01/611752#M120238
</link>
<description>
markgmidei is correct. Once an account is disabled this way, they have no way to re-enable it. I spent about an hour on the phone with the folks at the number on that screen. We are all screwed until the IRS fixes the broken registration process.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:38 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/markgmidei-is-correct-once-an-account-is-disabled-this-w/01/611752#M120238
</guid>
<dc:creator>kelly8</dc:creator>
<dc:date>2019-06-06T06:14:38Z</dc:date>
</item>
<item>
<title>
Same issue: locked out after entering correct, long-estab...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/same-issue-locked-out-after-entering-correct-long-estab/01/611762#M120239
</link>
<description>
Same issue: locked out after entering correct, long-established account numbers. It's been 48 hours, and I still get the "come back after 24 hours" message.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:39 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/same-issue-locked-out-after-entering-correct-long-estab/01/611762#M120239
</guid>
<dc:creator>aseri67</dc:creator>
<dc:date>2019-06-06T06:14:39Z</dc:date>
</item>
<item>
<title>
Have tried logging in to online service account multiple...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/have-tried-logging-in-to-online-service-account-multiple/01/611765#M120240
</link>
<description>
Have tried logging in to online service account multiple times using latest Chrome browser -- never goes past the spinning wheel "Loading..." page. Switched to Internet Explorer which works fine.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:40 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/have-tried-logging-in-to-online-service-account-multiple/01/611765#M120240
</guid>
<dc:creator>kmende</dc:creator>
<dc:date>2019-06-06T06:14:40Z</dc:date>
</item>
<item>
<title>
If online is not available, IRS has a paper form to reque...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/if-online-is-not-available-irs-has-a-paper-form-to-reque/01/611771#M120241
</link>
<description>
If online is not available, IRS has a paper form to request a transcript via US Mail.
</description>
<pubDate>Thu, 06 Jun 2019 06:14:41 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/if-online-is-not-available-irs-has-a-paper-form-to-reque/01/611771#M120241
</guid>
<dc:creator>fanfare</dc:creator>
<dc:date>2019-06-06T06:14:41Z</dc:date>
</item>
<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/833616#M184805
</link>
<description>
<P><SPAN>from the website:&nbsp;<A href="https://www.irs.gov/individuals/important-update-about-your-eservices-account" target="_blank" rel="noopener">https://www.irs.gov/individuals/important-update-about-your-eservices-account</A></SPAN></P> <P><SPAN>If you are an existing e-Services user and you cannot successfully authenticate online, you have an option called exception processing by phone. You may call the IRS and a customer service representative will ask a series of questions related to your current and prior year tax return information including income information documents. For exception processing, call the e-Help desk at 1-888-841-4648 (select your language, then prompt 1 and remain on the line until an assistor picks up) 7:30 a.m. Eastern to 7 p.m. Eastern.</SPAN></P>
</description>
<pubDate>Mon, 29 Jul 2019 16:03:34 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/833616#M184805
</guid>
<dc:creator>lastofturners</dc:creator>
<dc:date>2019-07-29T16:03:34Z</dc:date>
</item>
<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/839210#M186552
</link>
<description>
<P>Close out of all your tabs on your phone. Go to IRS.gov and set up a new account even if you already have one. Once you put in all of your info and email address, it’ll give you option to verify your identity. Choose “my phone or Mail”. Then put your phone number in that is associated with your IRS account and choose to verify through text message. They will send you an security code via text.&nbsp;Then they give you 3 options after saying there is already an account with this email. Choose the 2nd option which is to “re-register” an account. Then you should be all set.</P>
</description>
<pubDate>Fri, 09 Aug 2019 22:15:51 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/839210#M186552
</guid>
<dc:creator>ACBH82</dc:creator>
<dc:date>2019-08-09T22:15:51Z</dc:date>
</item>
<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974908#M199907
</link>
<description>
<P>I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.</P>
</description>
<pubDate>Mon, 06 Jan 2020 00:18:47 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974908#M199907
</guid>
<dc:creator>atabronsr</dc:creator>
<dc:date>2020-01-06T00:18:47Z</dc:date>
</item>
<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974910#M199908
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<description>
<BLOCKQUOTE><HR /><LI-USER uid="706366"></LI-USER>&nbsp;wrote:<BR /> <P>I have been trying to login on the website but it keeps telling me my information doesn't match their records, but all of my information is correct.</P> <HR /></BLOCKQUOTE> <P><SPAN>Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday</SPAN><BR /><SPAN>When calling the IRS</SPAN><SPAN>&nbsp;</SPAN><STRONG>do NOT</STRONG><SPAN>&nbsp;</SPAN><SPAN>choose the first option re: "Refund", or it will send you to an automated phone line.</SPAN><BR /><SPAN>So after first choosing your language, then</SPAN><SPAN>&nbsp;</SPAN><STRONG>do NOT</STRONG><SPAN>&nbsp;</SPAN><SPAN>choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.</SPAN><BR /><SPAN>Then press 1 for "form, tax history, or payment".</SPAN><BR /><SPAN>Then press 3 "for all other questions."</SPAN><BR /><SPAN>Then press 2 "for all other questions."</SPAN><BR /><SPAN>- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.</SPAN><BR /><SPAN>- After it asks twice, you will get another menu.</SPAN><BR /><SPAN>Then press 2 for personal or individual tax questions.</SPAN><BR /><SPAN>It should then transfer you to an agent.</SPAN></P>
</description>
<pubDate>Mon, 06 Jan 2020 00:19:47 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/974910#M199908
</guid>
<dc:creator>DoninGA</dc:creator>
<dc:date>2020-01-06T00:19:47Z</dc:date>
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<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1152314#M251446
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<description><P>Use firefox!</P></description>
<pubDate>Fri, 14 Feb 2020 09:02:38 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1152314#M251446
</guid>
<dc:creator>ekow</dc:creator>
<dc:date>2020-02-14T09:02:38Z</dc:date>
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<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245225#M286844
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<description>
<P><LI-USER uid="113"></LI-USER>&nbsp;DoninGA is correct. To everyone else here like me who has been pulling out their hair over this nonsense, DoninGA's advice is the cheat code you're looking for. I spent over 40 minutes on hold before my call cut out without talking to anyone. I tried again following these steps to the tee and was speaking with a representative within 5 minutes.</P><P>&nbsp;</P><P>I can't believe it either. As a heads up, the IRS rep confirmed that they have no control over the creation of accounts or lost access to accounts, but he was able to confirm my balance, and give me the steps to pay it in full when I'm ready. If you're trying to access the information (such as balances, etc.) on the account that you are locked out of, follow the steps Donin laid out, and the representative should be able to provide you with that information. Don't expect to be able to get back into your online account, though.</P><P>&nbsp;</P>
</description>
<pubDate>Thu, 27 Feb 2020 22:36:06 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245225#M286844
</guid>
<dc:creator>oolamigo</dc:creator>
<dc:date>2020-02-27T22:36:06Z</dc:date>
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<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245236#M286851
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<description>
<P><LI-USER uid="1393364" login="When"></LI-USER> calling the IRS do</P>
</description>
<pubDate>Thu, 27 Feb 2020 22:37:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1245236#M286851
</guid>
<dc:creator>oolamigo</dc:creator>
<dc:date>2020-02-27T22:37:58Z</dc:date>
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<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1386339#M325630
</link>
<description>
<P>I have been having same problem to identify myself! I’m so beyond frustrated as I need my identity pin to file!! Help someone !! Please I’m super annoyed&nbsp;</P>
</description>
<pubDate>Tue, 31 Mar 2020 14:04:03 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1386339#M325630
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<dc:creator>mscampbell</dc:creator>
<dc:date>2020-03-31T14:04:03Z</dc:date>
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<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me ...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me/01/1386602#M325693
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<description>
<P><LI-USER uid="342996" login="mscampbell"></LI-USER> Have you checked the IRS website for instructions on how to retrieve your IP Pin?&nbsp;<A href="https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin" target="_blank">https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin</A></P>
</description>
<pubDate>Tue, 31 Mar 2020 15:10:42 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me/01/1386602#M325693
</guid>
<dc:creator>AshleyLO</dc:creator>
<dc:date>2020-03-31T15:10:42Z</dc:date>
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<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559986#M394731
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<description>
<P>I've been trying to create my account on the IRS website and it keeps logging me out</P>
</description>
<pubDate>Sat, 02 May 2020 20:45:23 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559986#M394731
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<dc:creator>Chapmanmatrixx</dc:creator>
<dc:date>2020-05-02T20:45:23Z</dc:date>
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<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559989#M394733
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<description>
<P>I've been trying to create an account with the IRS in order to get my information and it keeps logging me out</P>
</description>
<pubDate>Sat, 02 May 2020 20:47:09 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1559989#M394733
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<dc:creator>Chapmanmatrixx</dc:creator>
<dc:date>2020-05-02T20:47:09Z</dc:date>
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<item>
<title>
Re: I have been trying to access my tax account on IRS.gov for 3 months now. It keeps telling me my account has been disabled. Anyone else have this problem? Any solutions?
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971
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<description>
<P>Registration does not work with Firefox. Or Chrome, according to others on this forum. With Firefox, it doesn't recognize my name, as printed on my tax return. Microsoft Edge works for this and many other websites that Firefox has problems with.</P>
</description>
<pubDate>Sun, 02 Aug 2020 15:32:52 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-i-have-been-trying-to-access-my-tax-account-on-irs-gov-for-3-months-now-it-keeps-telling-me-my/01/1702706#M436971
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<dc:creator>luxprop</dc:creator>
<dc:date>2020-08-02T15:32:52Z</dc:date>
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