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    <title>topic We have not received our federal refund for 2018. Should I enter the amount we are due to receive in the tax refunds section? Or leave it blank? in After you file</title>
    <link>https://ttlc.intuit.com/community/after-you-file/discussion/we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive-in/01/1685340#M432123</link>
    <description />
    <pubDate>Wed, 15 Jul 2020 05:11:20 GMT</pubDate>
    <dc:creator>winkink2017</dc:creator>
    <dc:date>2020-07-15T05:11:20Z</dc:date>
    <item>
      <title>We have not received our federal refund for 2018. Should I enter the amount we are due to receive in the tax refunds section? Or leave it blank?</title>
      <link>https://ttlc.intuit.com/community/after-you-file/discussion/we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive-in/01/1685340#M432123</link>
      <description />
      <pubDate>Wed, 15 Jul 2020 05:11:20 GMT</pubDate>
      <guid>https://ttlc.intuit.com/community/after-you-file/discussion/we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive-in/01/1685340#M432123</guid>
      <dc:creator>winkink2017</dc:creator>
      <dc:date>2020-07-15T05:11:20Z</dc:date>
    </item>
    <item>
      <title>Re: We have not received our federal refund for 2018. Should I enter the amount we are due to receive in the tax refunds section? Or leave it blank?</title>
      <link>https://ttlc.intuit.com/community/after-you-file/discussion/re-we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive/01/1685445#M432142</link>
      <description>&lt;P&gt;No you do not enter it on your 2019 return.&amp;nbsp; Each tax year is separate.&amp;nbsp; When did you file your 2018 return?&amp;nbsp; Did you e-file or mail it?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P class="p1"&gt;&lt;SPAN class="s1"&gt;&lt;STRONG&gt;I DID NOT RECEIVE MY REFUND FOR LAST YEAR&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Do you know if your 2018 return was accepted?&amp;nbsp; What did your emails say after you filed?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;When you e-file your federal return you will receive two emails from TurboTax.&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;The first one will say that your return was submitted.&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;The second email will tell you if your federal return was accepted or rejected.&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Check your account for 2018.&amp;nbsp; If it says anything other than "accepted" your return was not filed.&amp;nbsp; Either it was rejected and you did not notice and/or follow up, or it was never filed at all.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;If you chose to file by mail, you had to mail it yourself.&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;TurboTax does not mail it for you.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;If it was not filed, then print, sign and mail it now.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Did you choose to have your TurboTax fees deducted from your federal refund?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p4"&gt;&lt;SPAN class="s1"&gt;Your tax refund was not sent to TurboTax. &lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;TurboTax does not handle your refund at all.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p5"&gt;&lt;SPAN class="s1"&gt;&lt;STRONG&gt;Santa Barbara Tax Products Group&lt;/STRONG&gt;, LLC &amp;nbsp;(SBTPG) is the bank that handles the Refund Processing Service when you choose to have your&amp;nbsp;&lt;STRONG&gt;TurboTax&lt;/STRONG&gt;&amp;nbsp;fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p5"&gt;&lt;SPAN class="s1"&gt;You can contact them SBTPG, toll-free, at&amp;nbsp;&lt;STRONG&gt;1-877-908-7228&lt;/STRONG&gt;&amp;nbsp;or go to their secure website&amp;nbsp;&lt;A href="http://www.sbtpg.com/" target="_blank"&gt;&lt;SPAN class="s2"&gt;www.sbtpg.com&lt;/SPAN&gt;&lt;/A&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p4"&gt;&lt;SPAN class="s3"&gt;&lt;A href="https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service" target="_blank"&gt;https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class="s1"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;If it was filed and accepted, then you have to follow up with the IRS to see what happened.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;To call the IRS:&lt;I&gt;IRS:&amp;nbsp;&amp;nbsp;800-829-1040&amp;nbsp;&amp;nbsp;hours 7 AM - 7 PM local time Mon-Fri&lt;/I&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Listen to each menu before making the selection.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;First choose your language. Press 1 for English.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Instead, press 2 for "personal income tax".&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Then press 1 for "form, tax history, or payment".&amp;nbsp;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Then press 3 "for all other questions."&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;Then press 2 "for all other questions."&amp;nbsp;&amp;nbsp;It should then transfer you to an agent.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p6"&gt;&amp;nbsp;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s1"&gt;If this is about your state refund then contact your state:&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class="p3"&gt;&lt;SPAN class="s3"&gt;&lt;A href="https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573" target="_blank"&gt;https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Jul 2020 05:37:23 GMT</pubDate>
      <guid>https://ttlc.intuit.com/community/after-you-file/discussion/re-we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive/01/1685445#M432142</guid>
      <dc:creator>xmasbaby0</dc:creator>
      <dc:date>2020-07-15T05:37:23Z</dc:date>
    </item>
    <item>
      <title>Re: We have not received our federal refund for 2018. Should I enter the amount we are due to receive in the tax refunds section? Or leave it blank?</title>
      <link>https://ttlc.intuit.com/community/after-you-file/discussion/re-we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive/01/1685788#M432202</link>
      <description>&lt;P&gt;call the IRS after 7/15/2020 800-829-1040&lt;/P&gt;&lt;P&gt;First choose your language.&lt;BR /&gt;Then 2&lt;BR /&gt;Then 1&lt;BR /&gt;Then 3&lt;BR /&gt;Then 2&lt;BR /&gt;You should then be transferred to an agent, but there is likely to be a long wait.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Jul 2020 08:08:15 GMT</pubDate>
      <guid>https://ttlc.intuit.com/community/after-you-file/discussion/re-we-have-not-received-our-federal-refund-for-2018-should-i-enter-the-amount-we-are-due-to-receive/01/1685788#M432202</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2020-07-15T08:08:15Z</dc:date>
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