topic My return failed to save. anyway I can retrieve it in After you file

My return failed to save. anyway I can retrieve it

proprgal — Mon, 13 Jul 2020 19:22:40 GMT

My computer shutdown overnight for no reason but it did not save my return. Do you know of any way to retrieve it.

Re: My return failed to save. anyway I can retrieve it

VolvoGirl — Mon, 13 Jul 2020 19:25:45 GMT

Are you using the Desktop program?

Your tax return file ends in .tax2019. Search your computer for it. Check the Recycle Bin or Trash. Check in One Drive, etc. it should be in your Documents then in the Turbo Tax folder. Check your backups.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2019". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

Find your Tax file in Windows

https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-tax-file-in-windows/00/25926

Re: My return failed to save. anyway I can retrieve it

Texas Roger — Mon, 13 Jul 2020 19:25:48 GMT

If you were using the CD/dowload product installed on your computer to prepare your tax return, there is no way to retrieve an unsaved return that was lost due to a shut down before saving. You are urged to save your return frequently when using the program installed on your computer.

Re: My return failed to save. anyway I can retrieve it

proprgal — Mon, 13 Jul 2020 19:50:22 GMT

This didn't work and I was sure I had saved it while preparing it. But its gone and I have to begin again.

I appreciate you trying to help. Have a great week and stay safe.

Kind regards

Helen