topic Re: Wrong refund amount! in After you file

Wrong refund amount!

jminyard — Sat, 20 Jun 2020 17:38:07 GMT

TurboTax calculated a $209 federal refund. I received $9 from the IRS, with no explanation for the difference. I have not cashed the check yet. How do I get the other $200?

Re: Wrong refund amount!

BillM223 — Sat, 20 Jun 2020 17:56:00 GMT

As you probably know, the Department of the Treasury handles an offset program which removes amounts from refunds - see https://www.fiscal.treasury.gov/TOP/

The letter that the Treasury sends a taxpayer explaining what has been done is sent separately from the refund itself (which is usually a direct deposit).

With the current COVID-19 situation, many government offices are running at reduced capacity, so your letter may literally be "in the mail".

You can use that link above to find the phone number for the TOP program to call and ask.

Re: Wrong refund amount!

VolvoGirl — Sat, 20 Jun 2020 20:17:59 GMT

Is it for your federal refund? Maybe it is just the Stimulus Check? And Federal and state refunds come separately from different places at different times. Were you having the Turbo Tax fees deducted from your refund?

I would check over your return and see if you can see anything wrong especially in the payments section. Make sure you agree with all the amounts listed. Like is the difference the same or close to the refund you got last year? Maybe you put down that you applied last year's refund to this year? Or you applied part of your refund to next year as an estimated payment. Or you put down you made a payment with an extension or paid an estimated payment that you didn't make?

If the IRS adjusted your refund they will be mailing you a letter explaining why the changed it.

Re: Wrong refund amount!

fanfare — Sat, 20 Jun 2020 21:52:04 GMT

@VolvoGirl the stimulus check is hard to miss since it has
The Donald's name on it !

Re: Wrong refund amount!

VolvoGirl — Sat, 20 Jun 2020 22:11:06 GMT

Not if you get Direct Deposit. It says the same description as the regular refund.

Re: Wrong refund amount!

fanfare — Sat, 20 Jun 2020 22:32:04 GMT

Since the phaseout reduces your Impact payment by increments of $5. you can't get a $9 Impact Payment.

Re: Wrong refund amount!

VolvoGirl — Sat, 20 Jun 2020 22:50:28 GMT

It doesn't mean that. You can get other odd amounts. Mine even had cents on it. It's a 5% reduction for the amount over. Like for

Joint 197,820 -150,000 (max) = 47,820 x .05 = 2,391. So 2,400-2,391 = $9

Single 98,820 - 75,000 = 23,820 x .05 = 1,191. So 1,200 - 1,191 = $9

See https://www.irs.gov/pub/irs-utl/how_do_I_calculate_my_eip.pdf

Re: Wrong refund amount!

jminyard — Sun, 21 Jun 2020 20:51:16 GMT

The check says "12/2019 tax refund". This was Federal. We already received the stimilus check.

Re: Wrong refund amount!

VolvoGirl — Sun, 21 Jun 2020 21:00:29 GMT

Ok wait for the IRS to mail you a letter explaining what the changed. Maybe you can figure out if there is an extra $200 credit or payment showing on your return.

Or they kept it for something you owed. Or you had them apply it to next year. What's on your 1040 lines 20-22?

Its not for a state refund? What version did you use? Were you having the fees deducted from your refund?

Re: Wrong refund amount!

jminyard — Sun, 21 Jun 2020 21:43:50 GMT

The check is dated 4-10-20 and we still have not received any communications from them indicating why the amount is not what TurboTax said we would get. We didn't have TurboTax electronically file our state tax so there were no fees due them. I'm gonna try to contact the IRS this week but hate to think how long I will have to wait on hold!

Re: Wrong refund amount!

jminyard — Mon, 22 Jun 2020 20:32:40 GMT

Can someone give me the best phone number or e-mail for contacting the IRS about this mistake? Thanks

Re: Wrong refund amount!

xmasbaby0 — Mon, 22 Jun 2020 20:37:18 GMT

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

Re: Wrong refund amount!

jminyard — Mon, 22 Jun 2020 22:06:01 GMT

Thanks! I'll try that tomorrow! 🙂

Re: Wrong refund amount!

jminyard — Thu, 02 Jul 2020 17:52:32 GMT

I can't get through to a live person at IRS. Is there an e-mail address that I can use to find out about the wrong refund amount? Thanks!

Re: Wrong refund amount!

DoninGA — Thu, 02 Jul 2020 17:56:29 GMT

@jminyard wrote:

I can't get through to a live person at IRS. Is there an e-mail address that I can use to find out about the wrong refund amount? Thanks!

The IRS does not have email address for their agents.

Go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Why is my refund different than the amount on the tax return I filed?
All or part of your refund may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203 - Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Re: Wrong refund amount!

jaredstokes — Thu, 25 Mar 2021 18:28:13 GMT

I have the same issue. I called the IRS TOP and the automated system stated that I do not have any debts at this time. What else can I do to understand why my refund was reduced by such a large amount?

Re: Wrong refund amount!

VolvoGirl — Thu, 25 Mar 2021 18:32:55 GMT

The prior posts were a year old and about 2019 returns. Are you asking about your 2020 return?

A common adjustment is if you claimed the Recovery rebate credit on 1040 line 30 when you already got the Stimulus payment or got the second one after you filed or reported the wrong amounts. Do you have an amount on line 30?

Re: Wrong refund amount!

Reeseru — Tue, 01 Mar 2022 20:59:14 GMT

I received my refund but it was $300 short and they also charged me $300 for filing with them. I need answers, it's just not right.

Re: Wrong refund amount!

EbonyA — Tue, 01 Mar 2022 21:19:09 GMT

Please review the 2 resources below:

Refund Less Than Expected

Reviewing Turbo Tax Fees

@Reeseru