topic Contacting the IRS in After you file

Contacting the IRS

Pear — Fri, 19 Jun 2020 17:02:00 GMT

Have anyone be able to contacting the IRS yet?

Re: Contacting the IRS

DoninGA — Fri, 19 Jun 2020 17:06:33 GMT

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Re: Contacting the IRS

Pear — Fri, 19 Jun 2020 17:12:11 GMT

Yes i tried but it kept telling me to call another day due to high calling volumes. Then it dropped my call

Re: Contacting the IRS

DoninGA — Fri, 19 Jun 2020 17:14:47 GMT

@Pear wrote:

Yes i tried but it kept telling me to call another day due to high calling volumes. Then it dropped my call

Some users have commented that they are able to speak with an IRS agent if they call first thing in the morning.

Re: Contacting the IRS

macuser_22 — Fri, 19 Jun 2020 17:20:23 GMT

Due to COVID-19 the IRS call centers were closed for about 10 weeks and are just now being staffed, but still not fully staffed. There are tens of thousand people trying to call now so it might be difficult and time consuming to call now or any time before the July 15 due date and the closer to July 15 the worse it will get.